Eligibility Worker

Initial Posting Date:

02/27/2025

Application Deadline:

03/16/2025

Agency:

Department of Human Services

Salary Range:

$4,023 - $5,575

Position Type:

Employee

Position Title:

Eligibility Worker (Human Services Specialist 3) Bilingual Encouraged English & Spanish

Job Description:

Bilingual Encouraged: English & Spanish

You do not need to be bilingual to apply or be considered for this position. If you are bilingual, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language. 

Opportunity awaits!

Looking for a rewarding career where you can work alongside a team of dedicated individuals to support Oregonians? This opportunity offers growth and the chance to positively impact lives.

As an Eligibility Worker, you will work in the Warm Springs Branch assisting Oregoniansin-person. This position is not remote.

Summary of Duties

As an Eligibility Worker (Human Services Specialist 3), you will:

• Perform eligibility determinations, redeterminations, periodic reviews, and updates to changes for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs.

• Interview applicants in person, by phone, by email to gather information needed to assess and determine if there is a need for services and benefits.

• Assessing client family strengths and needs, connecting families to other resources and programs.

• You will update narrative report summarizing new information from client and collateral sources, findings of home visit, and conclusions.

Learn more about our programs, as your work providing services will be through the Oregon Eligibility Partnership (OEP). 

Minimum Qualifications

• Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation.

• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

We are looking for candidates with:

• Experience professionally interacting with a high volume of diverse customers communicating decisions regarding the approval or denial of benefits or services that exceeds the customers’ expectations.

• Experience successfully prioritizing work and attending to detail.

• Experience working in the community and evaluating resources and services.

• Experience researching, interpreting, and applying policies and regulations in a work environment with frequently changing processes.

• Experience using time management, organization, and prioritization skills to meet deadlines.

Attention all candidates!

• Clearly describe how you meet the minimum qualifications and essential attributes in your application or resume. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• While we do accept resumes and cover letters that have been created with Artificial Intelligence (AI) software, the use of outside resources such as AI software during skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification

Working Conditions

• Work is conducted in offices and other program sites.

• May interact with clients who are under emotional or financial stress.

• May require sitting at a terminal or telephone for prolonged periods of the workday.

• This position works in the Warm Springs branch office.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• May require a valid driver’s license or other acceptable method of transportation.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%.

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Yvette Medford. If you contact the recruiter, please include the job requisition number.

• Email: [email protected] 

• Phone (call or text): 541-709-0306

Come for a job. | Stay for a career. | Make a difference... for a lifetime!