Staff Technical Product Manager

Job Description Summary

As the Technical Product Manager - Workday, you will drive the strategic direction, planning, and execution of technical projects and initiatives related to the Workday platform. You will collaborate with cross-functional teams including the HR function, up and downstream systems, and our AMS provider to define the strategic roadmap, enhance, maintain and support Workday. Scope will include the intricate integration environment that supports our HR Technology ecosystem. You will need to understand and build a strategy around how Workday and other applications work together seamlessly to support our HR processes. Your technical/functional expertise, combined with strong project management skills, will enable you to navigate complex technical challenges and deliver high-quality solutions that align with business objectives.

Job Description

Roles and Responsibilities

Strategy and Planning:

• Partner with the GEHC Workday HR and IT teams to build a long-term technical roadmap for Workday.
• Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
• Identify opportunities to optimize and improve existing Workday functionalities.

Solution Design:

• Conduct feasibility assessments and provide technical recommendations or review recommendations provided by the AMS partner.
• Assess up and downstream impact and work effort for proposed Workday changes/enhancements/projects.
• Collaborate with the HR team and Functional Product Managers to identify Workday product gaps/issues and partner with AMS partner and Workday to resolve those to meet GEHC’s requirements.
• Assess technical needs for introduction of new modules.
• Convey a clear vision to delivery teams with a prioritized set of technical requirements captured as features and user stories. 
• Collaborate with AMS partner to design technical solutions that meet business requirements.
• Ensure adherence to technical standards, best practices, and security protocols.

Stakeholder Engagement:

• Coordinate system dependencies between the HR product areas and ensure alignment to release goals.
• Partner with functional owners, stakeholders, and IT teams to balance business needs, technical debt, timelines, and budget.
• Present technical concepts, project updates, and recommendations to senior management and stakeholders.
• Build strong relationships with key stakeholders to foster collaboration and drive alignment.
• Represent IT in Workday-related discussions, aligning technology needs with platform capabilities, while also integrating Workday innovations into IT workflows.

Operations:

• Provide L2/L3 support and guidance for production issues where our AMS provider needs help in resolving issues.
• Define scope of operational initiatives. Develop appropriate plans to mitigate the issues and maintain stable operations.
• Develop, standardize, and sustain daily management systems based on metrics to deliver on product goals.
• Regularly review operational metrics such as uptime, resource utilization, integration monitoring, performance, technical ticket SLAs, problem ticket resolution, etc.

Continuous Improvement:

• Stay up to date with Workday product updates, industry trends, and emerging technologies.
• Identify opportunities to streamline processes, optimize workflows, and enhance system performance.
• Drive continuous improvement initiatives to maximize the value and effectiveness of Workday solutions.

Education Qualification

Bachelor's degree in computer science or “STEM” Majors (Science, Technology, Engineering and Math) with minimum 5 years of Workday experience.

Desired Characteristics

• Workday certification in HCM, Recruiting, Talent & Performance
• Strong knowledge of Workday functionalities, modules, and integration capabilities.
• Proficient in configuring and optimizing HCM modules within Workday, with deep knowledge of Recruiting, Talent & Performance, and Document Management workflows.
• Proven experience in Workday process design, configuration, implementation and operation management.
• Knowledge of business, and HR processes and practices.
• Excellent project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work effectively in cross-functional teams and collaborate with diverse stakeholders.
• Passion for user experience and simplification.
• Promotes innovative technologies and transformative processes, collaborating effectively with both functional and technical stakeholders to envision, design, and deliver impactful solutions.
• Demonstrated expertise in authoring comprehensive application configuration, functional, and technical design documentation.
• Garners direct and "behind the scenes" support for ideas, and leverages chains of indirect influence
• Ability to proactively identify and remove obstacles or barriers on behalf of the team.
• Excellent written and oral communication skills and the ability to interface with senior leadership with confidence and clarity
• Excellent time management skills for holding teams accountable for meeting product deadlines.
• Demonstrated experience leading and influencing across a complex, global matrix organization.

Additional Information