Operations Supervisor

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, with a landfill located in Ohio, where we also own and operate a state-of-the-art rail-served landfill. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employee, customer and environmental safety. 

What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture. 

Operations Supervisor is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off and container delivery pick up). The Operations Supervisor oversees drivers, helpers, and other members of the management team and works with the Operations Site Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement.

Safety

• Understand and provide leadership to achieve and communicate about safety goals and objectives.
• Analyze drivers’ routes to assess any unsafe conditions and work with the sales team to remove unsafe conditions identified.
• Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
• Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective safety program.
• Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.

Customer Experience

• Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
• Understand missed pickup goals and meet or exceed expectations related to those goals.
• Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
• Interact with customers to solve and rectify any issues and improve the overall customer experience.
• Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.

Efficiency

• Identifies, evaluates, and develops route assignments that are cost effective and meet business objectives.
• Provides detailed analysis of route performance to ensure all pickups are made and are done on a timely manner.
• Understand missed pickup goals and meet or exceed expectations related to those goals.
• Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
• Interact with customers to solve and rectify any issues and improve the overall customer experience.
• Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.

Employee Engagement

• Create a collaborative, communicative team environment and drive employee engagement with the Company.
• Build and develop talent on the team, understand employees' career goals and provide coaching to get employees ready for advancement with the Company.
• Perform other job-related duties as needed or assigned.

Customer Experience

• Provide service to all customers that meet or exceed customer expectations with regard to the entire customer experience.

• Understand missed pickup goals and meet or exceed expectations related to those goals.

• Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.

• Interact with customers to solve and rectify any issues and improve the overall customer experience.

• Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.

Efficiency

• Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans.

• Lead drivers to exceed productivity goals and expectations for all routes.

• Create, modify and improve routes to maximize density and improve efficiency.

• Reduce route hours to the extent possible with techniques such as service conversions and container upsizing.

• Execute other operational plans to help achieve or exceed the division’s budgeted goals.

• Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance.

Employee Engagement

• Create a collaborative, communicative team environment and drive employee engagement with the Company.

• Build and develop talent on the team, understand employees’ career goals and provide coaching to get employees ready for advancement with the Company.

Perform other job related duties as needed or assigned.

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.