Account Manager

Job Description

This role is dedicated to all products within the Workleap Platform

What is Workleap?

At Workleap, we’re on a mission to make work simpler, kinder, and faster. We’ve built an all-in-one employee experience platform designed to help organizations reach business excellence. Our products support every stage of the employee journey—from onboarding and engagement to talent development and recognition.

We believe that when people feel supported, connected, and empowered, they do their best work. That’s why we’re focused on creating tools that not only boost productivity but also foster meaningful workplace experiences.

So, what will your new role look like?

We are looking for an energetic and passionate person who will be responsible for renewing and expanding the value of our contracts with our customers by building solid relationships and offering the right solution to overcome their pains. As an Account Manager, you will ensure that our customers are getting everything they need to make the most out of their investment with Workleap so that they want to continue partnering and growing with us year after year. You will have the chance to manage small, medium and large renewal customers from all around the world. You will act as a consultant with every customer interaction by quickly building credibility & sharing your unlimited Workleap knowledge.    

Responsibilities:

Grow existing accounts:    

• Take part in overseeing the sales funnel by managing customers' accounts in the pipeline.    
• Identify expansion opportunities to grow the value of the accounts through cross-selling and expansion.

Manage existing customers' accounts:    

• Nurture the customer relationship post onboarding to have a positive impact and increase the renewal rate.    
• Be a point of contact for our existing customers regarding all commercial aspects of their partnership, such as contracts and billing.    
• Respond to clients' requests in collaboration with the Customer Success team and resolve their issues and escalate them when necessary.    
• Identify customers at risk and provide the support necessary with our Customer Success team to retain and make them successful.    
• Optimize processes and guidelines to improve our clients' experience.    
• Share best practices with our customers while considering their unique business needs.    
• Maintain a good understanding of all our solutions along with their respective market.    
• Meticulously document customers' profiles, and information in the CRM.  

What does your future team look like?   

As an Account Manager at Workleap, you will be joining a sales team that have a team-first mentality, taking pride in winning and growing together. Incredibly collaborative, innately motivated and invested in continuous learning, this team is unlike your normal sales team. We put our customers first, which drives a different sort of sale. Our team is evolving in a fast-paced sales environment while educating clients on how to get the most out of their employees’ experience.   

You’ll be joining a team of 4 dedicated Account Managers.   

What are the next challenges awaiting your team?   

• Increase engagement with our customers through consultative approach.  
• Increase our customer knowledge of Officevibe and over time the entire Workleap ecosystem of products. 
• Increase the renewal rate and ACV.   
• Find innovative ways to improve our ability to get in contact with our customers and demonstrate the value of our solution.  
• Negotiation and strategic selling.

Qualifications

• 3+ years of sales or Account Management experience with ambitious monthly targets;      
• Experience in identifying opportunities for expansion and selling to customers;
• Proven track record of identifying client pains and providing recommendations to overcome them;     
• Thrive in a fast-paced environment with high expectations.  
• Knowledge of the Microsoft Suite;    
• Tech sales experience (SaaS & Inbound);     
• Experience with Hubspot. 

Nice to have:

• Excellent communication in both French & English (written and spoken);