Interfolio is on a mission to build smart, inspired and useful products for faculty and academic communities. By building an engine for faculty activity, decisions, and data, Interfolio has become the first mover in defining and owning the category of faculty-focused technology that cultivates goal-oriented collaboration around academic decision-making. 

Having recently joined world-renowned Elsevier’s Academics and Government portfolio, Interfolio’s industry leading faculty information system expands the global leader’s suite of information and analytics for the benefit of society.  Together, we offer colleges and universities increased insight into faculty data to help achieve their strategic initiatives, thus advancing the institution’s goals.

Our client base is growing rapidly, and we need talented, dedicated individuals to help drive our continued success. Our ideal candidate is a self-starter with a passion for solving problems using technology. The ideal candidate will be comfortable working directly with our current and prospective customers to scope and present solutions, and they will be adept at listening to feedback for ways to improve solution build outs

Interfolio is looking for someone who will be responsible for implementations and client adoption within a set of named accounts. You will serve as the primary contact and advocate for your clients to deliver successful implementations, handle issues and align with your Interfolio peers to provide an excellent overall client experience.

About You!

You’re passionate about service and the opportunity to apply your skills to help us evolve our client success program. You are a self-starter, a quick study, and a skilled communicator. You are comfortable both giving and receiving feedback in pursuit of a better service experience. Lastly, you will thrive in a position and company in which you could develop your professional skills and grow in a fast-paced startup atmosphere.

Skills We’re Looking For:

• Ensuring a successful software implementation experience for clients across all of our products by learning our product suite inside and out
• Lead all key implementation phases by driving project plans, assigning timelines and resources and advising clients on how to become successful using our products
• Utilize existing delivery methodology while continually adding feedback and insights to our processes
• Develop and maintain the relationships within your named accounts and demonstrating value to key stakeholders
• Ability to train groups of varying size and skills on product configuration, usage and nuances
• Ability to troubleshoot and resolve advanced technical issues
• Working with other departments to prioritize, coordinate, and apply resources where needed
• Be an internal champion that handles client issues, escalating appropriately and tracking to completion
• Effectively collaborate with team members on client troubleshooting and methodologies best practices
• Ensuring 100% satisfaction within your accounts

Ideal Candidate Qualities:

• Excellent time management and multi-tasking skills
• Ability to effectively prioritize multiple deadlines, resources and activities
• Passion and enthusiasm for improving client experience with Interfolio products and services
• Excellent verbal and written communication
• Strong work ethic and positive attitude
• Ability to think critically and troubleshoot swiftly, specifically when presented with an issue where you will need to ask questions to get to the root of the problem
• Higher Education industry experience a plus

In Addition, You Should:

• Have 1-3 years of related work/industry experience
• Have SaaS and software experience (a plus)
• Willingness to travel 

Tools We Use:

• Salesforce
• Monday.com
• Slack
• Google Suite