Implementation Specialist
Posted on 3/29/2023

51-200 employees

Academic faculty intelligence platform
Company Overview
Interfolio's mission is to advance scholars, their institutions, and the academic community. Interfolio offers the first holistic Faculty Information System to support the full lifecycle of faculty work—from hiring to annual review, service, reporting, scholarly data collection and validation, and more.
Washington, DC, USA • Remote in USA
Experience Level
Desired Skills
Customer Success & Support
  • Ensuring a successful software implementation experience for clients across all of our products by learning our product suite inside and out
  • Lead all key implementation phases by driving project plans, assigning timelines and resources and advising clients on how to become successful using our products
  • Utilize existing delivery methodology while continually adding feedback and insights to our processes
  • Develop and maintain the relationships within your named accounts and demonstrating value to key stakeholders
  • Ability to train groups of varying size and skills on product configuration, usage and nuances
  • Ability to troubleshoot and resolve advanced technical issues
  • Working with other departments to prioritize, coordinate, and apply resources where needed
  • Be an internal champion that handles client issues, escalating appropriately and tracking to completion
  • Effectively collaborate with team members on client troubleshooting and methodologies best practices
  • Ensuring 100% satisfaction within your accounts
  • Excellent time management and multi-tasking skills
  • Ability to effectively prioritize multiple deadlines, resources and activities
  • Passion and enthusiasm for improving client experience with Interfolio products and services
  • Excellent verbal and written communication
  • Strong work ethic and positive attitude
  • Ability to think critically and troubleshoot swiftly, specifically when presented with an issue where you will need to ask questions to get to the root of the problem
  • Higher Education industry experience a plus
  • Have 1-3 years of related work/industry experience
  • Have SaaS and software experience (a plus)
  • Willingness to travel