Problems You Will Solve

• Revamped Digital Card Experience: Lead efforts to transform and enhance Prosper’s next-generation digital card servicing experience, prioritizing elevated customer satisfaction and self-service adoption. 
• Product Launch Excellence: Take charge of planning, implementing, and launching new card products, aiming to surpass targeted adoption rates and revenue goals. 
• Product Innovation: Present compelling ideas for significant features, enhancements, and new product concepts, positioning Prosper as a market leader in guiding customers on their financial wellness journey. 
• Conduct Market Research: Partner with UX team and conduct thorough market research and competitive analysis to identify opportunities for product improvement and innovation within the credit card space. 
• Customer-Centric Approach: Cultivate a customer-first mindset, obsessively focusing on achieving and maintaining Net Promoter Score (NPS) and APP rating targets for the Credit Card funnel and servicing experiences.  
• Drive Roadmap, and Execution: Spearhead the roadmap, and execution for Prosper’s reimagined card servicing experience, prioritizing a seamless customer journey. 
• Collaborate with Engineering: Collaborate closely with Engineering to prioritize, groom and plan features, define requirements, and ensure timely product releases. 
• Monitor Performance Metrics: Partner with Product Analytics team to define and monitor key performance metrics to track product performance and drive continuous improvement initiatives, ensuring alignment with business objectives. 
• Efficient Time-to-Market: Contribute to the optimization of Product Development Life Cycle (PDLC) processes, reducing time-to-market for new credit card products and strategic projects.  

About You

• Education: Bachelor’s degree in business, finance, or related fields. MBA is a plus. 
• Experience: 8+ years of outcome-driven Product Management or relevant experience, with a minimum of 5 years in a Fintech company preferably experience with Credit Card products. Track record of defining and launching outstanding consumer-facing products. 
• Analytical Skills: Proficient in data analysis, using insights to drive decision-making and achieve desired outcomes.  
• Communication Skills: Excellent communication skills, adept at articulating complex ideas to diverse stakeholders, including leadership and executive teams. 
• Leadership Skills: Proven ability to inspire your squads and fostering a culture of accountability and achievement. Assumes a strong sense of responsibility and ownership in a fast-paced environment. 
• Strategic Thinking: Strong strategic thinking and problem-solving skills focused on achieving measurable outcomes. 
• Adaptability: Thrives in a fast-paced, dynamic environment, able to adapt strategies to meet evolving business needs. 
• Innovative Thinking: Demonstrated ability to innovate and generate ideas to drive product advancement. 
• Project Management Skills: Excellent project management skills, focused on delivery and action oriented. 

What We Offer

• The opportunity to collaborate with a team of creative, fun, and driven colleagues on products that have an immediate and significant impact on people’s lives
• The opportunity to work in a fast-paced environment with experienced industry leaders
• Flexible time off, comprehensive health coverage, competitive salary, paid parental leave
• Wellness benefits including access to mental health resources, virtual HIIT and yoga workouts
• A bevy of other perks including Udemy access, childcare assistance, pet insurance discounts, legal assistance, and additional discounts.