People & HR (1)

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What this job involves:

The Benefits Operations Manager, UK&I will be responsible for managing the delivery of benefits and providing leadership to the HR Operations team across all benefits including Health and Welfare, Retirement, and Financial and Physical Wellness.

What your day-to-day will look like:

Benefits Delivery

Manage end-to-end cyclical activities e.g. benefit renewals, communications, regulatory reporting, documentation etc
Support Tier 1 on resolving complex benefits related queries and escalations
Act as subject matter expert for wider HR team in relation to benefits queries
Maintain benefits communications and leverage provider resources, internal networks and technology to drive benefits engagement
Partner with the HR Ops team to support benefits delivery. Proactively collaborate with the team to develop / improve processes, with the aim to minimise administration errors and drive operational efficiencies
Consult with the Benefits CoE resource to ensure there is a globally/regionally consistent approach to benefits delivery
Maintain the inventory of programs, policy documents, calendar of activities, etc so that there is a clear understanding of the programs and activities required to actively manage
Provide technical expertise to the business on complex issues as required
Overall responsibility for the delivery of all voluntary benefit enrolments including renewals, effective communication and project management
Ad-hoc project lead as needed for items that require involvement from Benefit Operations
Ensure timely changes to benefits related system
New Programs – upon notification of a new plan/program, identify the file requirements to support and work with the Benefits CoE/implementation team. Also includes changes to existing programs. Develop and execute comprehensive test plans
Provide support to the Senior Pensions Manager on pension activities

Vendor Management

Manage the vendor and 3rd party relationships working closely with them to ensure service levels, budgets and agreements are adhered to
Responsible for timely submission and processing of invoices

Data Integrity management

Provide guidance, including but not limited to compliance, vendor utilisation, external relationship management/utilisation to all division and/or business unit representatives
Responsible for overseeing metrics tracking
Identify potential areas of compliance vulnerability and risk and provide general guidance on how to avoid or deal with such situations
Manage audits of payroll/benefits data, especially with regard to benefit deductions
Manage internal compliance audit and monitoring activities inclusive of department and overall organisation
Invoice Management for UK Benefits
Contribute to creating a budget and ensures billing is monitored frequently in an effort to streamline costs and invoicing processes for vendors
Act as the escalation point for issues with data compliance risk (e.g., tax implications, legal ramifications, etc.)

Governance

In partnership with Benefits CoE, manage benefits programs in line with the agreed operating framework. Proactively review and offer recommendations for enhancements to the guiding principles, policies and processes. Programs include pensions, healthcare, insured risk benefits, car benefits, wellbeing programs and other perks
Maintain the inventory of programs, policy documents, calendar of activities, etc so that there is a clear understanding of the programs and activities required to actively manage

Process efficiency/management

Act as a solutions architect assessing chronic data issues that could be solved programmatically
Provide guidance on research and resolution of interface-related issues, including the error reporting process
Evaluate existing procedures and identify optimal solutions, whether administrative or systematic, to improve internal processes and ultimately user experience
Collaborate with other internal departments (HRIS, Payroll, Tax, Legal, Finance and Compliance) to ensure operational success across the organization and support feedback documentation and enhancement cycles
Support Benefits CoE in all aspects of Open Enrollments including submission of headcount/salary related data to vendor
Builds strong relationships with internal and external partners to help ensure optimal process satisfaction

UK Transitions

Support the UK business and PXP’s with key TUPE transfers with benefits management
Provide statistical analysis on benefits usage and ROI to aid both management reporting and proposals

Stakeholder Management

Build effective working relationships with key stakeholders, incl. People Partners, PSD, Global Reward teams, Procurement, Legal/Compliance and Finance to successfully deliver change initiatives

Risk Management

Monitors legal, tax and statutory requirements, developing processes and controls to ensure compliance with internal and external regulations
Responsible for frequent and proactive communication on operational execution and delivery
Create and use formal processes and tools to manage resources, budgets, risks, and changes

Required Skills and Experience:

Workday HRIS knowledge
Darwin benefits portal knowledge
Project management experience implementing new programs
Functional knowledge of data interfaces
Excellent consultative problem-solving skills
Strong communication and presentation skills

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view ourCandidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to ourContact Us page > I want to work for JLL.

Benefits Manager

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