Senior User Researcher @ Ecobee

UI/UX & Design (1)

Hi, we are ecobee.

ecobee introduced the world’s first smart Wi-Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride in making a meaningful difference to the environment, all while being part of the exciting, connected home revolution.

In 2021, ecobee became a subsidiary of Generac Power Systems. Generac introduced the first affordable backup generator and later created the category of automatic home standby generator. The company is committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid. Together, we take pride in making a meaningful difference to the environment.

Why we love to do what we do:

We’re helping build the world of tomorrow with solutions that improve everyday life while making a positive impact on the planet. Our products and services work in harmony to provide comfort, efficiency, and peace of mind for millions of homes and businesses. While we’re proud of what we’ve done so far, there’s still a lot we can do—and you can be part of it.

Join our extraordinary team.

We're a rapidly growing global tech company headquartered in Canada, in the heart of downtown Toronto, with a satellite office in Leeds, UK (and remote ecopeeps in the US). We get to work with some of North America and UK's leading professionals. Our colleagues are proud to bring their authentic selves to work, confident that what we do is grounded in a greater purpose. We’re always looking for curious, talented, and passionate people to join our team.

Who’ll You Be Joining:   

You’ll be part of our Product Design team, working closely alongside designers, product managers, and other partners to shape meaningful experiences for our customers. Our Product Design team takes a holistic approach, ensuring every moment in the customer journey is thoughtfully crafted to be intuitive, impactful, and delightful.

As a Senior User Researcher, you’ll serve as a trusted expert across diverse product areas, collaborating with cross‑functional teams including design, product, marketing, and industrial design. You’ll bring curiosity and rigor to complex challenges, applying the right methods to uncover insights that inspire empathy, influence strategy, and create products people love.

This is a 14-month full-time contract position.

What You'll Be Doing:

Lead end-to-end research studies from planning, recruitment through to synthesis to uncover the needs, behaviors, and motivations of our customers.
Choose and apply the right mix of methods that drive confident product decisions (e.g. usability testing, interviews, diary studies, concept testing, surveys, and more).

Communicate findings in clear, compelling ways tailored for different audiences including designers, product managers, executives, and other stakeholders.

Facilitate workshops and working sessions that bring teams closer to our customers and help translate insights into action items.

Own the research roadmap to support multiple product lines and evolving business needs.

Champion the voice of the customer across the company, helping to build and grow our user research and insights practice.

Support and mentor teammates, sharing best practices and helping others build their research skills.

Who You Are:

5+ years of professional user research experience

Degree in a related field (e.g. Human-Computer Interaction, Design, Anthropology, Psychology, etc.) or equivalent experience

Skilled in a wide range of qualitative and quantitative research methods

Proven track record of leading research programs that have shaped product vision and delivered measurable impact

Strong communication and presentation skills to influence product decisions

Experienced in participant recruiting, managing research panels, and using industry-standard research and design tools

Passionate about smart home technology and creating product experiences people love

What happens after you apply:  

Application review by an actual person in Talent Acquisition. We get upwards of 100+ applications for some roles, it can take a few days, but every applicant can expect a note regarding their application status.  

Interview Process:   

30-minute intro call with a member of the Talent Acquisition team

Virtual interview with your potential manager and/or team members – you can expect technical, behavioural and situational questions

Virtual case study exercise where you’ll work through a scenario with cross-functional partners, demonstrating how you approach research planning and stakeholder alignment

With ecobee, you’ll have the opportunity to:

Be part of something big: Get to work in a fresh, dynamic, and ever-growing industry.
Make a difference for the environment: Make a sustainable impact while on your daily job, and after it through programs like ecobee acts.
Expand your career: Learn with our in-house learning enablement team, and enjoy our generous professional learning budget.
Put people first: Benefit from competitive salaries, health benefits, and a progressive Parental Top-Up Program (75% top-up or five bonus days off).
Play a part on an exceptional culture: Enjoy a fun and casual workplace with an open concept office, located at Queens Quay W & York St. ecobee Leeds is based at our riverside office on the Calls.
Celebrate diversity: Be part of a truly welcoming workplace. We offer a mentorship program and bias training.

Are you interested? Let's make it work.

Our people are empowered to take ownership of their schedules with workflows that allow for flexible hours. Based on your job, you have an option of a office-based, fully remote, or hybrid work environment. New team members working remotely, will have all necessary equipment provided and shipped to them, and we conduct our interviews and onboarding sessions primarily through video.

We’re committed to inclusion and accommodation.

ecobee believes that openness and diversity make us better. We welcome applicants from all backgrounds to apply regardless of race, gender, age, religion, identity, or any other aspect which makes them unique. Accommodations can be made upon request for candidates taking part in all aspects of the selection process. Our recruitment team is happy to answer any questions candidates may have about virtual interviewing, onboarding, and future work locations.

We’re up to incredible things. Come and be part of them.

Discover our products and services and learn more about who we are.

Ready to join ecobee? View current openings.

Please note, ecobee does not accept unsolicited resumes. 

Senior User Researcher

Product Design

Ecobee

Simplify's Take

What believers are saying

What critics are saying

What makes Ecobee unique

Benefits

Company News