WHAT YOU’LL DO

• Collaborate and share responsibility with medical records team to accomplish tasks and process requests.
• Process physical medical records received via mail, ensuring accurate and efficient data entry into our internal systems according to our established protocol.
• Process incoming communications to the practice, including faxes and emails, regarding patient medical records and requests, following appropriate workflows and processes. 
• Update patient charts in a timely manner, ensuring all relevant medical history and information are accurately recorded for healthcare providers’ reference.
• Ensure all medical records tasks are completed as required, adhering to strict timelines for maintaining up-to-date patient information.
• Assist with administrative work related to medical records like subpoena processing, demonstrating a comprehensive understanding of legal requirements and ethical considerations in handling sensitive patient information.
• Maintain a consistent workflow to ensure efficient operation, contributing to the overall productivity of our medical records department and enhancing our patient care standards.

WHAT YOU’LL BRING

• Proficient in the use of medical record software and systems.
• Superior customer service and people skills, with clear empathy and critical thinking skills.
• Strong written and verbal communication skills.
• Proven interpersonal skills to interact with colleagues in the department.
• Basic understanding of medical terminology.
• Proficiency in data entry and management.
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines

QUALIFICATIONS & EXPERIENCE

• College degree or equivalent related experience
• At least 2+ years of relevant experience is required

WHAT WILL GIVE YOU AN EDGE

• Prior experience in a healthcare setting or medical records department is a plus
• Certification in record management (CEHRS, etc.) or related fields is a plus
• Medical assistant, medical scribe, or related experience involving documentation is a plus

PHYSICAL REQUIREMENTS

• Sitting at a desk and working on a computer; occasional standing and navigating through clinic office space
• Must be able to lift up to 15 pounds at times
• Must be able to independently navigate to nearby locations (e.g. mailroom, shipping office, etc.) using accessible indoor and/or outdoor paths