Full-Time
Intake & Authorization Coordinator
Otterbein SeniorLife
No salary listed
Bellefontaine, OH, USA
In Person
Limited travel; requires valid driver’s license and auto insurance.
Category
 Administrative & Executive Assistance (2) |
|---|
| , |
Requirements
- Valid driver’s license and insurance required.
Responsibilities
- Answer and respond to intake calls with a sense of urgency and professionalism.
- Coordinate and process referrals, insurance authorizations, and admission details to support a fast and accurate start of care.
- Gather required patient information and enter into EMR accurately; update as needed.
- Assemble and manage start-of-care (SOC) or admission packets.
- Notify patients of out-of-pocket costs and collect payments as needed.
- Manage the MSP (Medicare Secondary Payer) process.
- Verify patient payer coverage through electronic portals.
- Maintain accurate records for eligibility and benefit periods.
- Upload and manage documents and physician orders in the EMR.
- Assist with time-sensitive information including benefit periods, Face-to-Face forms, and CTIs.
- Deliver or pick up documentation from referral sources as needed (limited travel).
- Maintain the confidentiality of all patient care information.
- Ensure patient records are secure and compliant with applicable laws and regulations.
- Stay current on all mandatory and departmental training.
- Participate in compliance projects and submit required reports as requested.
- Assist other team members when workload permits.
- Assist in answering a multi-line phone system.
- Provide feedback and recommendations to the Director of Shared Services.
- Support projects and quality initiatives, including QAPI and audits such as ADRs and RCD.
- Foster a positive, calm, and supportive environment within the department.
- Maintain open and respectful communication with internal teams and external partners.
- Provide regular updates and share critical information with the team.
- Exercise sound judgment and include appropriate team members in decision-making.
- Participate in emergency preparedness programs and drills.
- Identify and report safety concerns promptly.
- Remain aware of healthcare environment risks, including infectious materials and challenging interactions.
Desired Qualifications
- Associate’s degree or equivalent experience preferred.
- Minimum of 1 year experience in admissions, authorization, or administrative experience preferred.
- Familiarity with EMR and healthcare systems such as Allscripts, Trella Health, PCC, MatrixCare, and Careficient preferred.