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Full-Time

Customer Service Manager

Confirmed live in the last 24 hours

ManTech

ManTech

5,001-10,000 employees

Provides technology solutions for government agencies

Consulting
Cybersecurity
Defense
Government & Public Sector

Senior, Expert

Reston, VA, USA

US Citizenship, US Top Secret Clearance Required

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • A bachelor's degree in a relevant field of study -OR- equivalent experience
  • A minimum of (8) eight years of experience
  • Proven experience in customer service management, preferably in a network security operations environment.
  • Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely.
  • Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
  • Excellent problem-solving and decision-making abilities.
  • Knowledge of network and security operations and industry best practices.
  • Ability to work collaboratively in a fast-paced and dynamic team environment.
  • Must be a U.S. citizen
  • Must hold a Secret clearance
  • Must be able to obtain and maintain DHS EOD suitability
  • Must be able to obtain and maintain a TS/SCI
Responsibilities
  • Collaborate with other DHS Components and stakeholders to share recommended mitigations and address potential impact.
  • Provide recommendations, detection tools, and access to custom dashboards.
  • Include subscribers' submitted reports and artifacts in periodic reporting to all stakeholders.
  • Follow up with customers at defined intervals to ensure clarity of communication, identify and coordinate resolution of roadblocks, and facilitate tracking and remediation.
  • Design, develop, and continuously improve all levels of customer outreach in collaboration with DHS OCIO.
  • Communicate upcoming major maintenance activities to ensure stakeholders are aware of changes and their impact across the network.
  • Collaborate with customers and NOSC NCCS team members to capture customer requirements and facilitate successful implementation for successful mission accomplishment.
  • Lead and mentor other Customer Success Managers and other team members.
  • Deliver timely and transparent communication to stakeholders, ensuring a best-in-class service entity.
  • Support capability delivery and improvement activities.

ManTech International Corporation provides advanced technological solutions and services to U.S. government agencies, including defense, intelligence, and federal civilian sectors. The company offers a variety of services such as cybersecurity, data analytics, enterprise IT, logistics, and systems engineering, which are essential for national security and operational efficiency. ManTech's products work by securing long-term contracts with government entities, allowing them to deliver specialized services that meet the unique needs of these agencies. Unlike many competitors, ManTech focuses exclusively on government contracts, ensuring a deep understanding of the specific requirements and challenges faced by these organizations. The company's goal is to enhance national security and operational effectiveness through its technological offerings while also investing in the development of its workforce.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Herndon, Virginia

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • ManTech's strategic appointments, such as the new Chief Acceleration Officer and AI Technical Fellow, indicate a strong commitment to innovation and operational excellence.
  • Securing significant contracts like the $110M USAF award and $166M DHA contract showcases ManTech's robust market position and potential for continued growth.
  • The company's investment in employee development, including tuition-free advanced analytics degrees, enhances workforce skills and ensures long-term competitiveness.

What critics are saying

  • ManTech's heavy reliance on government contracts could pose a risk if there are changes in government spending or policy priorities.
  • The highly specialized nature of ManTech's services may limit its ability to diversify into other markets, potentially impacting growth opportunities.

What makes ManTech unique

  • ManTech's focus on providing advanced technological solutions specifically for U.S. government agencies, including defense, intelligence, and federal civilian sectors, sets it apart from competitors who may serve a broader market.
  • The company's strong emphasis on cybersecurity, data analytics, and AI-driven solutions ensures it remains at the forefront of technological advancements critical for national security.
  • ManTech's long-term, high-value government contracts provide a stable and predictable revenue stream, unlike competitors who may rely on more volatile commercial markets.