Full-Time
Assistant Guest Service Manager
Guest Services
Posted on 9/19/2025
All Accor
10,001+ employees
Global hotel management, franchising, loyalty program
No salary listed
Pune, Maharashtra, India
In Person
 Customer Experience & Support (2) |
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- Must have a thorough working knowledge of the operations to include the front desk, reception/cashiering procedures, reservations and outlet services.
- Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
- Responsible for maintaining high quality of guest services primarily in the areas of arrivals, departures, rooming, food & services and special needs and enquiries that guests may have during their stay.
- Responsible for optimizing hotel occupancy, room rate, handling guest complaints professionally and effectively.
- To assist the Guest Service Manager to operate a highly proficient and productive guest services of the hotel.
- Responsible for sales according to hotel task .
- Assists in conducting training for all Guest Service team.
- Assists Guest Service Manager in formulating new procedures and directives in order to continue improve the Department..
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
Simplify's Take
What believers are saying
- Exclusive Resorts' stake accelerates Onefinestay's global luxury villa expansion.
- €500 million 7-year bond issuance at 3.625% strengthens financial position since August 2025.
- Ennismore partnership enhances lifestyle brands beyond traditional hotel segments.
What critics are saying
- Marriott erodes A Club retention, capturing 30% more business travelers within 6-12 months.
- Airbnb diverts 40% upscale villa revenue from Onefinestay and Squarebreak ongoing.
- Rising rates hike €4bn debt costs by 2-3%, breaching covenants in 18-24 months.
What makes All Accor unique
- Accor unites 5,836 hotels across 110 countries as Europe's largest hospitality company.
- ALL Accor integrates booking, loyalty, restaurants, and events for unified revenue growth.
- Asset-light model delivers digital, loyalty, and procurement expertise to hotel owners.
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Benefits
Employee Discounts
Professional Development Budget
Company News
Regulated information AUGUST 27TH, 2025 Accor announces the success of its new senior bond issuance €500 MILLION 7-YEAR ANNUAL COUPON OF 3.625% ...
Exclusive Resorts takes minority stake in Accor's OneFineStay to expand luxury villa rental business globally.
/PRNewswire/ -- New World Group's ("NWG") portfolio company, The Valesco Group ("Valesco"), is the fastest growing London headquartered European real estate...
The hotel industry may be struggling in the wake of COVID-19, but a new deal by two major global operators shows there is still lots of life left in the sector.