At Divvy Homes, we’re building an on-ramp to homeownership – one that’s more flexible, more affordable, and an all-around better fit for today’s American family – and it’s working. Recognized as Time 100’s most influential companies of 2022 and a Great Place to Work, Divvy strives to build a team that can uphold our mission.
About This Role
As a Risk Manager on the Operations team, you will create and manage the program for Emergency Response and all of its parts therein, for the Divvy portfolio of homes. For this, the processes that you create will support our residents when they are experiencing what may be their worst day. You will be instrumental in creating a successful and scalable business unit with a keen focus on detail. This role is the glue that holds Divvy Operations and its residents together when a disaster occurs. The process is fast-paced, emotionally charged, and incredibly rewarding. As a team of one you will have an exceptional level of ownership, and will be required to be highly motivated and driven to be successful in this role.
Typically this role is Monday through Friday, but in the event that a disaster occurs after hours or during a weekend, the role requires you be available to work as needed to ensure a rapid, flawless emergency incident response.
While this role is initially focused on our portfolio level Emergency Response Program, candidates that are successful in the role will have the potential to expand and grow their business footprint into other areas of Risk Management and Home Operations generally.
We have a documented equal pay policy, and do not negotiate on offers. To maintain fairness and keep starting total comp the same for anyone who comes into that position, individual pay is determined by role, level and work location only. At the offer stage, we give candidates 3 different offers to choose from depending on how they want to favor cash vs equity. The US based salary range for this position is $114,000 to $145,000 + equity + benefits. Please note: We have two different compensation tiers depending on your location. The range displayed reflects the Tier 2 minimum and Tier 1 maximum new hire salary across all US locations. Your Recruiter will discuss the relevant compensation range during your initial screen.
Responsibilities:
- Home Operations Emergency Response Program: develop, create, train, execute, measure for efficacy and continually improve on all processes related to emergency response management
- Manage emergency response to completion for all incidents due to fires, flooding or storms that arise, such as; resident comms, assessment of property damages by field team, and oversight of work completion.
- Determine, with the assistance of leadership following an emergency response, the ability to file an insurance claim.
- Manage any portfolio level insurance claim from initiation through completion.
- Report on the financial impacts of any emergency incidents, including insurance claims, to leadership.
- Act as a senior point of contact and escalation for internal & external stakeholders as it relates to the above responsibilities.
- Make recommendations to Product for changes based on internal/resident feedback and requests
Skills & Experience:
- 3+ years program management experience in proptech -- ideally in a fast-paced, growth-stage environment
- Past experience in Emergency Response program development, execution, training and efficacy measurement, as it relates to the resident is required
- Understanding and working knowledge of portfolio level insurance claims following a disaster (fire, flooding, storms) highly desirable
- Analytical rigor - Excel, and SQL experience strongly preferred
- Ability to work after hours and weekends during an emergency situation
- Strong written and verbal communication
- Highly amicable and conversational nature with strong empathy and EQ
- BS/BA degree required, advanced degrees valued
Perks & Benefits:
- 100% remote first culture, with an onsite option at our San Francisco or Denver offices
- Prioritizes health & wellness with flexible PTO, monthly mental health day, generous leave policies and company-sponsored Modern Health coaching and therapy sessions
- Competitive salary + equity
- 90% paid medical benefits for you and your dependents (medical, dental, vision)
- 401k match & access to a financial planner
- $1,000 professional development stipend
- One-time $350 remote workspace allowance
- $250 monthly co-working space stipend
- 16 weeks paid parental leave & flexible return to work
- Recognized as Time 100’s most influential companies of 2022 & a Great Place to Work
#LI-Remote
Divvy Homes is committed to building a diverse and inclusive team. We are woman-led and have focused on diversity, equity and inclusion from the moment Divvy was founded. Divvy has 8 Employee Resource Groups (ERGs) to celebrate not only our cultural uniqueness, but also to create a sense of belonging. We care deeply about hiring a workforce that is diverse not only in gender and ethnicity, but in experience, thought, and geography. We enthusiastically encourage individuals from a variety of lived experiences to reach out and learn more about our roles at Divvy.
