On-site Asset Management & Configuration Analyst

What success looks like in this role:

We are actively recruiting for Asset Management Analyst operating within the ITIL and Remedy/ServiceNow/ITSM frameworks focuses on managing IT assets throughout their life-cycle, ensuring compliance, optimising costs, and integrating asset management with broader IT service management processes. This role is based on the client’s site in London and requires the successful candidate to be able and willing to undertake security clearance (which requires having been a UK resident for the past five years)

This role requires a deep understanding of ITIL principles, proficiency with ITSM/Inventory tools, and a strategic approach to managing IT assets effectively.

Initiatives: Willingness to be part of some special projects related to asset management, such as system upgrades, process reengineering, or strategic initiatives

IT Asset Lifecycle Management

• Asset Tracking: Monitor and manage the entire lifecycle of IT assets, from procurement through to disposal, ensuring accurate tracking and recording of asset details in ServiceNow or other asset management systems

• Inventory & Stock Management: Maintain a comprehensive inventory of IT assets, ensuring that all hardware and software assets are catalogued, updated, and managed efficiently

• Service Catalog: Manage and maintain the Service Catalog in Remedy/ServiceNow/ITSM , ensuring that IT asset-related services are accurately represented and aligned with business needs

Configuration Management

CMDB Management: Ensure that the Configuration Management Database (CMDB) accurately reflects the current state of IT assets and their relationships.

This involves regular updates and audits to keep the CMDB synchronized with the physical and logical state of assets

• Configuration Items (CIs): Define, record, and manage Configuration Items (CIs) and their attributes within the CMDB, ensuring that all relevant information is captured and maintained

• Service Catalog: Manage and maintain the Service Catalog in ServiceNow, ensuring that IT asset-related services are accurately represented and aligned with business needs

Compliance and Governance

• Regulatory Compliance: Ensure that IT asset management practices comply with internal policies and external regulations, such as licensing agreements and data protection laws

• Reporting & Governance: Generate reports to verify compliance with asset management policies and standards, and to identify any discrepancies or issues into asset performance, compliance, and utilization. Weekly/Bi-Weekly/Monthly Governance is a must

Vendor and Contract Management

• Vendor Relations: Manage relationships with vendors and suppliers, ensuring that contracts are negotiated and maintained in accordance with asset management policies

• Contract Compliance: Monitor compliance with vendor contracts and service level agreements (SLAs), highlighting any issues related to asset provisioning or performance

Incident; Problem & Change Management

• Incident Resolution: Collaborate with IT support teams to address incidents related to IT assets, ensuring that issues are resolved in a timely manner and that asset-related problems are documented and analyzed

• Problem Management: Identify recurring problems related to IT assets, suggesting solutions to prevent future occurrences

• Change Implementation: Support the Change Management process by evaluating the impact of changes on IT assets

Process Improvement

• Best Practices: Implement ITIL best practices for asset management, continually seeking opportunities to improve processes and enhance efficiency

• Continuous Improvement: Utilize feedback and performance data to drive continuous improvement in asset management processes and practices

Additional general responsibilities:

• Provides point of contact for process related questions or issues and facilitates process related meetings such as Daily operations, Change Advisory Board, Problem Review Board, etc.

• Ensures contractual service support requirements are understood and managed.

• Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers.

• Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.

• Presents operational and service level reports and explains service level support available to internal or external customers.

• Facilitates Unisys standard processes for ITIL core functions such as Major Incident Management, Change Management, Problem Management, etc

• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.

• Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.

• Review incident, problem, change and request aging and work with resolver group members to ensure compliance with process guidelines

• Conducts workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation, and ensure organization and individual associates understand SLA’s and how they contribute to client service expectations

• Reviews trend analysis to conduct Proactive Problem Management and eliminate reoccurring issues

• Works closely with Service Delivery Managers to proactively monitor SLA performance and report on them accurately

You will be successful in this role if you have:

• Must have solid suitable employment experience

• Excellent written and verbal communication skills in English

• Ability to perform in intense environment to meet and discuss topics with client stakeholders, supporting & delivering solutions

• Proficient understanding of ITIL V3 processes and principals and ITILV4 certified

• CSA recommended

Important Information

• The successful candidate must be able and willing to undertake security clearance, which requires having been a UK resident for the past five years.

• You will require to work on the client’s site upto 5 days per weeks.

WE ARE PROUD OF:

Unisys was named a Leader in the 2020 Gartner Magic Quadrant for Managed Workplace Services, North America.

Unisys won the 2020 Microsoft Global Partner of the Year Award in the Modern Workplace – Modern Endpoint Management category.

Unisys won the 2020 Asia-Pacific Stevie Awards in the categories of Innovation in Technology Management, Planning & Implementation and Innovation in Business-to-Business Products & Services.

Unisys was recognized as a Top 100 Global Outsourcing Company by IAOP for the 15th consecutive year.

Unisys was named to the Forbes America’s Best Employers for Diversity 2021 list.

Unisys won the 2021 Artificial Intelligence Breakthrough Award for Best Chatbot Solution.

Unisys was named a Leader in the NelsonHall 2020 Next Generation End-User Computing Services report.

Unisys was named one of America’s Best Employers for Women by Forbes in 2023.

WHY UNISYS:

Competitive compensation and benefits: Unisys offers competitive compensation packages and benefits to their employees, including healthcare, retirement plans, paid time off and compensation.

Innovative and challenging work: Unisys is a company that is constantly pushing the boundaries of technology, which means that you will have the opportunity to work on innovative and challenging projects.

Collaborative culture: Unisys has a collaborative and inclusive work culture, which means that you will have the chance to work with people from diverse backgrounds and learn from their expertise.

Employee development: Unisys is committed to investing in their employees’ professional growth and development, offering training and development opportunities, mentorship programs, and leadership development programs.

Industry expertise: Unisys has deep expertise in various industries, including financial services, healthcare, government, and transportation. This means that you will have the opportunity to work on projects in your industry of interest and learn from experienced colleagues who understand the unique challenges and opportunities of your industry.

Social responsibility: Unisys is committed to social responsibility and sustainability, which means that you will have the opportunity to work for a company that is making a positive impact on the world

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.