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Full-Time

On-site Asset Management & Configuration Analyst

Confirmed live in the last 24 hours

Unisys

Unisys

10,001+ employees

Provides IT services and digital solutions

Cybersecurity
Consulting
Enterprise Software

Junior, Mid

London, UK

Requires on-site presence in London up to 5 days per week.

UK Top Secret Clearance Required

Category
IT Project Management
System Administration
IT & Security
Required Skills
Communications
Management
Requirements
  • Must have solid suitable employment experience
  • Excellent written and verbal communication skills in English
  • Ability to perform in intense environment to meet and discuss topics with client stakeholders, supporting & delivering solutions
  • Proficient understanding of ITIL V3 processes and principals and ITILV4 certified
  • CSA recommended
Responsibilities
  • Monitor and manage the entire lifecycle of IT assets, from procurement through to disposal, ensuring accurate tracking and recording of asset details in ServiceNow or other asset management systems
  • Maintain a comprehensive inventory of IT assets, ensuring that all hardware and software assets are catalogued, updated, and managed efficiently
  • Manage and maintain the Service Catalog in Remedy/ServiceNow/ITSM, ensuring that IT asset-related services are accurately represented and aligned with business needs
  • Ensure that the Configuration Management Database (CMDB) accurately reflects the current state of IT assets and their relationships
  • Define, record, and manage Configuration Items (CIs) and their attributes within the CMDB, ensuring that all relevant information is captured and maintained
  • Ensure that IT asset management practices comply with internal policies and external regulations, such as licensing agreements and data protection laws
  • Generate reports to verify compliance with asset management policies and standards, and to identify any discrepancies or issues into asset performance, compliance, and utilization. Weekly/Bi-Weekly/Monthly Governance is a must
  • Manage relationships with vendors and suppliers, ensuring that contracts are negotiated and maintained in accordance with asset management policies
  • Monitor compliance with vendor contracts and service level agreements (SLAs), highlighting any issues related to asset provisioning or performance
  • Collaborate with IT support teams to address incidents related to IT assets, ensuring that issues are resolved in a timely manner and that asset-related problems are documented and analyzed
  • Identify recurring problems related to IT assets, suggesting solutions to prevent future occurrences
  • Support the Change Management process by evaluating the impact of changes on IT assets
  • Implement ITIL best practices for asset management, continually seeking opportunities to improve processes and enhance efficiency
  • Utilize feedback and performance data to drive continuous improvement in asset management processes and practices
  • Provides point of contact for process related questions or issues and facilitates process related meetings such as Daily operations, Change Advisory Board, Problem Review Board, etc.
  • Ensures contractual service support requirements are understood and managed
  • Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers
  • Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement
  • Presents operational and service level reports and explains service level support available to internal or external customers
  • Facilitates Unisys standard processes for ITIL core functions such as Major Incident Management, Change Management, Problem Management, etc
  • Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness
  • Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed
  • Review incident, problem, change and request aging and work with resolver group members to ensure compliance with process guidelines
  • Conducts workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation, and ensure organization and individual associates understand SLA's and how they contribute to client service expectations
  • Reviews trend analysis to conduct Proactive Problem Management and eliminate reoccurring issues
  • Works closely with Service Delivery Managers to proactively monitor SLA performance and report on them accurately

Unisys offers IT services and solutions focused on digital transformation, cloud services, cybersecurity, and data analytics for businesses and government agencies. Their products help clients improve operational efficiency and security through tailored consulting and managed services. Unisys distinguishes itself by emphasizing ethical technology adoption and sharing insights on emerging tech trends through blogs and podcasts. The company's goal is to assist clients in achieving their business objectives while ensuring responsible implementation of new technologies.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Bethel Township, Pennsylvania

Founded

N/A

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Simplify's Take

What believers are saying

  • Unisys's partnerships, such as with MAB Kargo, highlight its ability to drive operational efficiency and innovation in specialized sectors.
  • Recognition in prestigious awards and reports, like the 'Excellence in Technology Solutions' and ISG's Provider Lens, enhances Unisys's market credibility and attractiveness to potential employees.
  • The company's commitment to ethical technology and continuous improvement fosters a positive and forward-thinking work environment.

What critics are saying

  • The highly competitive IT services market requires Unisys to continuously innovate to maintain its leadership position.
  • Dependence on large-scale partnerships and contracts can pose risks if any major client relationship deteriorates.

What makes Unisys unique

  • Unisys excels in providing tailored IT solutions for highly regulated industries like finance, healthcare, and government, setting it apart from more generalized IT service providers.
  • The company's strong focus on ethical technology and thought leadership in emerging technologies like blockchain and low-code development distinguishes it from competitors.
  • Unisys's consistent recognition as a leader in cloud infrastructure management and private/hybrid cloud services by firms like ISG and NelsonHall underscores its competitive edge.