Full-Time

On-site Asset Management & Configuration Analyst

Posted on 9/18/2024

Unisys

Unisys

10,001+ employees

Provides IT services and digital solutions

Data & Analytics
Consulting
Enterprise Software
Cybersecurity

Junior, Mid

No H1B Sponsorship

London, UK

Requires on-site presence in London up to 5 days per week.

UK Top Secret Clearance Required

Category
IT Project Management
System Administration
IT & Security
Required Skills
ServiceNow
Requirements
  • Must have solid suitable employment experience
  • Excellent written and verbal communication skills in English
  • Ability to perform in intense environment to meet and discuss topics with client stakeholders, supporting & delivering solutions
  • Proficient understanding of ITIL V3 processes and principals and ITILV4 certified
  • CSA recommended
  • The successful candidate must be able and willing to undertake security clearance, which requires having been a UK resident for the past five years.
Responsibilities
  • Monitor and manage the entire lifecycle of IT assets, from procurement through to disposal, ensuring accurate tracking and recording of asset details in ServiceNow or other asset management systems
  • Maintain a comprehensive inventory of IT assets, ensuring that all hardware and software assets are catalogued, updated, and managed efficiently
  • Manage and maintain the Service Catalog in Remedy/ServiceNow/ITSM, ensuring that IT asset-related services are accurately represented and aligned with business needs
  • Ensure that the Configuration Management Database (CMDB) accurately reflects the current state of IT assets and their relationships
  • Define, record, and manage Configuration Items (CIs) and their attributes within the CMDB, ensuring that all relevant information is captured and maintained
  • Ensure that IT asset management practices comply with internal policies and external regulations, such as licensing agreements and data protection laws
  • Generate reports to verify compliance with asset management policies and standards, and to identify any discrepancies or issues into asset performance, compliance, and utilization
  • Manage relationships with vendors and suppliers, ensuring that contracts are negotiated and maintained in accordance with asset management policies
  • Monitor compliance with vendor contracts and service level agreements (SLAs), highlighting any issues related to asset provisioning or performance
  • Collaborate with IT support teams to address incidents related to IT assets, ensuring that issues are resolved in a timely manner and that asset-related problems are documented and analyzed
  • Identify recurring problems related to IT assets, suggesting solutions to prevent future occurrences
  • Support the Change Management process by evaluating the impact of changes on IT assets
  • Implement ITIL best practices for asset management, continually seeking opportunities to improve processes and enhance efficiency
  • Utilize feedback and performance data to drive continuous improvement in asset management processes and practices
  • Provides point of contact for process related questions or issues and facilitates process related meetings such as Daily operations, Change Advisory Board, Problem Review Board, etc.
  • Ensures contractual service support requirements are understood and managed
  • Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers
  • Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement
  • Presents operational and service level reports and explains service level support available to internal or external customers
  • Facilitates Unisys standard processes for ITIL core functions such as Major Incident Management, Change Management, Problem Management, etc
  • Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness
  • Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed
  • Review incident, problem, change and request aging and work with resolver group members to ensure compliance with process guidelines
  • Conducts workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation, and ensure organization and individual associates understand SLA's and how they contribute to client service expectations
  • Reviews trend analysis to conduct Proactive Problem Management and eliminate reoccurring issues
  • Works closely with Service Delivery Managers to proactively monitor SLA performance and report on them accurately

Unisys offers IT services and solutions focused on digital transformation, cloud services, cybersecurity, and data analytics for businesses and government agencies. Their products help clients improve operational efficiency and security through tailored consulting and managed services. Unisys distinguishes itself by emphasizing ethical technology adoption and sharing insights on emerging tech trends. The company's goal is to assist clients in achieving their business objectives while ensuring responsible implementation of new technologies.

Company Stage

IPO

Total Funding

N/A

Headquarters

Bethel Township, Pennsylvania

Founded

1984

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for low-code platforms aligns with Unisys's digital transformation focus.
  • AI-driven cybersecurity solutions are increasingly sought after, benefiting Unisys's offerings.
  • Government investment in IT infrastructure supports Unisys's expertise in serving public sectors.

What critics are saying

  • Leadership transition to Mike Thomson may cause strategic shifts or instability.
  • Legal implications from the Atos lawsuit settlement could affect Unisys's reputation.
  • Intense competition in IT services may impact Unisys's market share and profitability.

What makes Unisys unique

  • Unisys excels in digital transformation, cloud services, and cybersecurity solutions.
  • The company is recognized for its ethical technology frameworks and responsible innovation.
  • Unisys's leadership in customer experience is evidenced by multiple awards.

Help us improve and share your feedback! Did you find this helpful?

INACTIVE