Associate Store Manager

Job Status: Full-Time

Warby Parker is searching for an Associate Store Leader to help drive our retail operations and provide top-notch customer service. (At other brands, you might see similar roles called Associate Store Manager.) We rely on our talented Associate Store Leaders to use their exceptional leadership skills and business savvy to support their team's performance and drive the store's success. In this position, you'll work closely with the Store Leader to build a team of service-minded Managers, Opticians, and Advisors, all while executing processes and procedures that ensure a consistently wonderful Warby Parker experience. Sound like your cup of tea (or coffee, or yerba mate)? Read on!

What you’ll do

• Embody and communicate Warby Parker’s values and brand philosophy to customers and teammates alike
• Support the Store Leader in efficiently running your location's operations within our ever-growing Retail landscape
• Manage scheduling, time-off, and payroll for all Advisors
• Act as the in-store troubleshooting expert for our point-of-sale system
• Oversee inventory management and processes
• Coach our Systems and Operations team members through skills development and process trainings
• Conduct team members' biannual performance reviews with the Store Leader and Sales Manager
• Implement initial and ongoing learning and development programs for the store team
• Provide the absolute best service to each and every customer
• Continually offer direct feedback and support to your teammates on the sales floor
• Create an inclusive workplace culture by treating all teammates and customers with respect

Who you are

• Backed by 2+ years in a management role at a customer-focused, operationally excellent retailer
• Confident leading a team, selling, overseeing operations, and driving financial performance
• An entrepreneurial spirit who expects the unexpected and takes calculated risks to deliver results
• Successful holding others (and yourself!) accountable and establishing trust among direct reports
• Exceptionally organized and proactive
• A collaborative team player with strong interpersonal and communication skills
• An out-of-the-box thinker and resourceful problem-solver when faced with challenges
• Able to create and share a compelling vision that inspires and motivates your team
• Unflappable and positive, reflecting Warby Parker's core values in your behavior and attitude
• A top performer in previous roles
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid time off
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Leave
• Optical Education Reimbursement
• Snack Pantry
• And more (just ask!)