Full-Time
Job Not Found
California Institute of Applied Technology
Compensation Overview
$75k - $100k/yr
Miami, FL, USA
Remote
Remote work allowed only for residents of CA, NM, or FL.
Category
 Accounting (2) |
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Requirements
- Bachelor’s degree preferred, or equivalent work experience
- Previous Financial Aid management experience preferred
- Minimum 5 years of experience in higher education financial aid positions, including administering Title IV, VA, private education financing, scholarships, and employer-sponsored funding
- Minimum 2 years of experience using enterprise CRM systems such as Salesforce, HubSpot, or Microsoft Dynamics
- Experience recommending financing options to students to help them meet their career goals
- Strong communication skills, both verbal and written, with the ability to effectively convey information and interact with students, colleagues, and others
- Strong organizational skills to manage multiple and rapidly changing priorities to meet the needs and expectations of employees
- Self-motivated with a strong work ethic; dedicated to quality, quantity, and timeliness of results
- Able to handle sensitive information with a high degree of confidentiality
- Possess high ethical standards, being an example of professionalism to others
- Demonstrated ability to anticipate needs and exercise independent Judgement
- Excellent analytical skills, problem-resolution skills, and general business acumen
- Proficient skills in MS Office software products, including Outlook, Word, Excel, PowerPoint, and MS Project, and ability to learn additional software products
- Proficient in data analysis, reporting, and Microsoft Excel skills to present forecasting models, conversion rate analysis, benchmark performance metrics, and goal setting
- Exhibits a high degree of flexibility in adapting to a rapidly changing environment
- Position may require work responsibilities outside of normal business hours to accommodate business needs and deadlines
- A computer savvy and technical mindset willing to learn new systems that are deployed and build automated processes to streamline manual activities
- Strong presentation, public speaking, and writing skills
- Possess a sincere interest in helping others achieve life goals
- Takes a customer-service-oriented approach in collaboration with internal departments to support student recruitment and student retention goals
- Self-motivated, goal-oriented, assertive, results-driven, high energy, and highly ethical
- Team player with a positive, can-do attitude
- Possess high ethical standards, being an example of professionalism to others
- Must be able to embody CIAT’s mission, vision, purpose, and values
- Ability to work collaboratively with colleagues, academic departments, and administration to support student success, achieve institutional goals and contribute to a positive and inclusive culture
Responsibilities
- Recruit, coach, motivate, and supervise our growing team of Financial Aid Coordinators
- Monitor and improve critical KPIs and performance metrics for each Financial Aid Coordinator
- Support termly financial processing goals by ensuring Financial Aid Coordinators provide accurate student financial statements, forecasts, and financial guidance
- Coach Financial Aid Coordinators on effective processes in helping students navigate the Free Application for Federal Student Aid (FAFSA) process and interpret their financial aid awards
- Oversee the administration of financial aid programs, including federal, state, institutional, and private aid
- Support student escalations by handling student inquiries and complaints with care and a customer service approach
- Coach Financial Aid Coordinators to effectively provide counseling on financial aid applications, deadlines, and award processes
- Assist students and families with renewing financial aid and other funding options
- Adhere to SAP policies and guidelines, coaching Financial Aid Coordinators on effective strategies in motivating and educating students on the funding impacts of SAP
- Ensure compliance with relevant regulations such as Title IV, state-specific rules, and institutional policies
- Monitor and track financial processing and clearance
- Maintain current knowledge of all funding sources offered by the institution
- Provide ongoing training to team members on policy and process changes
- Collaborate with internal stakeholders, including Admissions, Student Services, and Career Services, to support student recruitment and retention goals
- Ensure that the institution follows federal, state, and institutional regulations
- Prepare for and manage financial aid audits and reviews
- Submit necessary reports required for various governing bodies, such as the Department of Education, and annual audits to the Financial Aid Director for final review and approval
- Adhere to compliance deadlines and perform periodic reviews to determine compliance status
- Work with the Financial Aid Director to develop and revise department policies and procedures
- Communicate policy updates to students and staff as needed
- Coach, and counsel employees, in partnership with HR
- Provide professional growth opportunities for employees
- Manage and enforce timekeeping policies to ensure accuracy and timely process of employee’s timecards
- Contribute to team effort by accomplishing results as needed
- Process timely, accurate, fair, without bias, performance reviews
- Embody CIAT’s mission, values, and support the goals of the department
- Ensure a safe, secure, and ethical work environment