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Servicenow Director
Architecture, Public Sector
Updated on 3/28/2023
Washington, DC, USA • Remote
Experience Level
  • 12 years of experience in IT Services or Engineering
  • Excellent knowledge of architecture principles for cloud-based platforms
  • Proven experience in business architecture
  • Strong written and verbal communication skills with ability to communicate with all levels in the organization
  • Strong problem-solving skills: ability to simplify complex situations
  • Proficient in documenting roadmaps with functional design elements
  • Strong Facilitation skills
  • Ability to assess and mitigate risk
  • Demonstrate strong leadership capabilities
  • Strong coaching and mentoring skills with ability to motivate a team
  • Comfortable working in a matrixed organization
  • Ability to lead a group of teams located across multiple time zones
  • Comfortable working with ambiguity and change
  • Bachelor's degree in Computer Science and/or equivalent work experience
  • Federal Clearance required
  • Ensure team organization, individual development, and communication are in-line with Delivery vision: support teams to perform at a high level; foster inter-team collaboration and productivity
  • Provide input to the Global Practice Leader on strategic decisions, budgets, hiring, and process changes
  • Oversee the development of Architects. Manage career progression including hiring, performance reviews, mentoring, and coaching
  • Conduct peer reviews to ensure leading practices and quality
  • Partner with internal Center of Innovation to contribute and understand leading practices
  • And ensure they are being applied
  • Provide thought leadership to innovate new processes and customer success stories
  • Architect and design solutions that are leading practices to meet customers' business
  • Outcomes within their budget
  • Prepare and facilitate customer workshops to capture and define customer's requirements
  • Develop functional and technical requirements for customer engagements
  • Facilitate and manage the engineering team to complete all requirements
  • Collaborate with Delivery Management on project plans, mitigating obstacles, and facilitating
  • The customer through the project journey
  • Create customer executive documents, participate in customer status calls and executive
  • Provide technical expertise for internal teams, the practice and for customer engagements

501-1,000 employees

Enterprise employee service portal company
Company Overview
NewRocket is on a mission to help create the best employee experiences that improve the way the world works. NewRocket delivers meaningful experiences and extraordinary results with ServiceNow by bringing innovative and creative solutions to financial services, healthcare, government, insurance, and technology companies.
  • Competitive compensation
  • Health, dental, vision, & disability
  • Retirement savings
  • Flexible PTO
  • Continued learning
  • Remote friendly
  • Employee Matter Program
  • Boosted on-boarding program
Company Core Values
  • Excellence
  • Creativity
  • Integrity
  • Teamwork
  • Empathy