US Federal Clearance required

Why Us

NewRocket, a Global Elite ServiceNow Partner, advises and supports clients in designing, implementing, and managing digital workflows to improve employee and customer experiences.  Awarded “2023 ServiceNow Creator Workflow Partner of the Year”, The Most Promising ServiceNow Solution Provider 2022 and recognized as ServiceNow’s Americas Partner Award Winner 2021, Global Partner Award Winner 2021, and one of Inc. 5000 Fastest Growing Private Companies.   NewRocket is one of only three companies globally that is certified across the entire NOW platform, enabling clients to realize all of the benefits with none of the technical debt. 

We work with some of the world’s biggest brands, bridging the gap between what customers expect and what their technology can deliver.  We are “Raising the Bar” in delivering technology’s promise to create new kinds of experiences for our customers. 

We are #GoingBeyond Come join our crew!

The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments.  We are hiring for a Director of Architecture (CMA) for our US Federal practice.  The Director, Architecture is responsible for managing a team of Platform and Solution architects who provide architect, design, and implement solutions on the ServiceNow platform for advisory and project professional services. Must maintain a team environment of trust, collaboration, and high-performance, while delivering excellent customer experiences. The Director will be responsible for the Architecture team and deliverables using leading practices on enterprise, complex, large-scale programs.  Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals. We are #GoingBeyond Come join our crew!

What You Will Be Doing

• Ensure team organization, individual development, and communication are in-line with Delivery vision: support teams to perform at a high level; foster inter-team collaboration and productivity
• Provide input to the Global Practice Leader on strategic decisions, budgets, hiring, and process changes
• Oversee the development of Architects. Manage career progression including hiring, performance reviews, mentoring, and coaching
• Conduct peer reviews to ensure leading practices and quality
• Partner with internal Center of Innovation to contribute and understand leading practices
• and ensure they are being applied.
• Provide thought leadership to innovate new processes and customer success stories
• Architect and design solutions that are leading practices to meet customers’ business
• outcomes within their budget.
• Prepare and facilitate customer workshops to capture and define customer’s requirements.
• Develop functional and technical requirements for customer engagements.
• Facilitate and manage the engineering team to complete all requirements.
• Collaborate with Delivery Management on project plans, mitigating obstacles, and facilitating
• the customer through the project journey.
• Create customer executive documents, participate in customer status calls and executive
• Provide technical expertise for internal teams, the practice and for customer engagements

What You Bring Along

• 12 years of experience in IT Services or Engineering
• Excellent knowledge of architecture principles for cloud-based platforms
• Proven experience in business architecture
• Strong written and verbal communication skills with ability to communicate with all levels in the organization
• Strong problem-solving skills: ability to simplify complex situations
• Proficient in documenting roadmaps with functional design elements
• Strong Facilitation skills
• Ability to assess and mitigate risk
• Demonstrate strong leadership capabilities
• Strong coaching and mentoring skills with ability to motivate a team
• Comfortable working in a matrixed organization
• Ability to lead a group of teams located across multiple time zones
• Comfortable working with ambiguity and change
• Bachelor’s degree in Computer Science and/or equivalent work experience
• Federal Clearance required

We Take Care of Our People 

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

The salary range for this job is $180,000 to $224,000 in the United States, including (but not limited to) California, Colorado, and New York City. The amount offered will depend on additional factors, including job-related skills, experience and relevant education or training. In addition, the successful candidate will be offered a performance-based incentive plan, health insurance, 401k contributions, a flexible (unlimited) paid time off policy, and 10 paid holidays per year. Applicants should apply via NewRocket’s internal or external career sites.