At Enable, we are transforming the supply chain with our cutting-edge rebate management software. We see rebates as a strategic advantage, strengthening partnerships, driving smarter decisions, and unlocking significant value across the entire supply chain – from manufacturers to consumers.

After securing $276M in Series A-D funding, we are positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier talent committed to reshaping the industry.

Want a glimpse into life at Enable? Visit our Life at Enable page to learn how you can be part of our journey.

Job Summary

As a Customer Support Specialist, you will be a member of our Customer Success (CS) team. You will work as part of a support team, alongside a Customer Support Manager, to deliver value to our customers through Enable’s software. A key element of your role will be providing frontline support to our customers. This will include solving customer problems, communicating with customers, troubleshooting technical issues, and escalating issues when required. You will also be expected to be involved in business improvement initiatives to improve the customer experience.

We are open to applicants with experience and knowledge suitable for either Associate, Experienced or Senior Customer Support Specialist roles. Title and salary will be based on experience and knowledge.

Duties and Responsibilities

Have a good understanding of the breadth of the Enable software, enabling you to resolve customer queries
Provide a friendly and helpful service to customers when they contact Enable
Triage incoming customer requests independently
Resolve complex support tasks, with some assistance
Maintain an understanding of open support queries and escalate issues effectively to peers as and when required
Partake in key support initiatives, with management support
Expertly handle customer communications, with management support
Train and onboard new support team members
Collaborate with cross-functional teams, including Engineering and Product, to ensure timely resolution of customer issues and product improvements

Knowledge, Skills, and Abilities (KSAs)

Proven background in Customer Support within a SaaS organization
Skillful in building relationships with customers and communicating with them clearly
Strong problem-solving skills with prompt issue identification
Ability to understand the terms of complex trading arrangements
Capacity to adapt to evolving software systems, technologies, and customer needs
Track record of understanding the capabilities of a complex product such as a Fintech SaaS solution
Capacity to drive process improvements for customer support
Strong analytical skills to identify patterns in customer inquiries and areas for improvement
Ability to run training and onboarding for new team members
Track record in meeting metric expectations

Required Education and Experience

Experience in a Customer Support role within a SaaS organization
Proven track record in resolving complex customer queries
Experience working in a customer-facing role, ideally within a Fintech environment

Preferred Education and Experience

Bachelor’s degree in a relevant field
Familiarity with Enable’s software

Supervisory Responsibilities

Train and onboard new support team members

Total Rewards:

At Enable, we’re committed to helping all Enablees grow. During the interview process, we assess your level based on experience, expertise, and role scope, aligning it with our compensation bands. Starting pay is determined by factors like location, skills, experience, market conditions, and internal parity.

Salary/TCC is just one component of Enable’s total rewards package. Enable is committed to investing in the holistic health and wellbeing of all Enablees and their families. Our benefits and perks include, but are not limited to:

Paid Time Off: Take the time you need to relax and recharge

Wellness Benefit: Quarterly incentive dedicated to improving your health and well-being

Comprehensive Insurance: Health and life coverage for you and your family

Retirement Plan: Build your future with our retirement savings plan

Lucrative Bonus Plan: Enjoy a rewarding bonus structure subject to company or individual performance

Equity Program: Benefit from our equity program with additional options tied to tenure and performance

Career Growth: Explore new opportunities with our internal mobility program

Additional Perks:  

Free Food: Complimentary meals, snacks, and drinks on-site in our global offices  

Training: Access a range of workshops and courses designed to boost your professional growth and take your career to new heights 

Pets: Bring your pets to our welcoming, pet-friendly offices

According to LinkedIn's Gender Insights Report, women apply for 20% fewer jobs than men, despite similar job search behaviors. At Enable, we’re committed to closing this gap by encouraging women and underrepresented groups to apply, even if they don’t meet all qualifications.

Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity. We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment.

We welcome applications from all backgrounds. If you need reasonable adjustments during recruitment or in the role, please let us know.

Associate Customer Support Specialist

Enable

Duties and Responsibilities

Knowledge, Skills, and Abilities (KSAs)

Required Education and Experience

Preferred Education and Experience

Supervisory Responsibilities

Simplify's Take

What believers are saying

What critics are saying

What makes Enable unique

Benefits

Growth & Insights and Company News

6 month growth

1 year growth

2 year growth