Full-Time

Retail Trainer

Posted on 9/23/2024

Arc'teryx Equipment

Arc'teryx Equipment

1,001-5,000 employees

Premium outdoor apparel and gear provider

Senior

London, UK

Requires onsite presence in London for a minimum of 3 days a week.

Category
Supply Chain Management
Warehouse Operations
Operations & Logistics
Requirements
  • You have over 3 years' experience in a managerial role in sales and over 2 years' experience in a Retail Trainer or Retail Excellence role and are recognized for your ability to run training courses.
  • You can communicate professionally in English. Norwegian/Swedish is a plus.
  • You have advanced application of the Microsoft Suite including Excel and SharePoint.
  • You have excellent interpersonal skills, and the ability to build relationships at all levels of the organisation, from VP level to individual contributor.
  • You have excellent written and verbal communication skills, and are a confident and skill facilitator.
  • You respond to changing timelines with a high degree of responsibility and action.
  • You have experience with new store openings in a vertical retail organisation.
  • You have a proven track record of creating and/or delivering impactful and engaging training that meets and/or exceeds KPI’s.
  • You are proactive in identifying the root cause of issues and developing solutions.
  • You remain highly flexible and adaptable when faced with ambiguity.
  • You effectively balance autonomy and collaboration.
  • You inspire breakthrough thinking and continuous improvement.
  • You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right.
  • Your passion for your work is paralleled by your passion for getting outside and living it.
Responsibilities
  • Consult and collaborate with HQ partners on large-scale training initiatives
  • Develop training strategies that maximise engagement, retention, and adoption
  • Support and/or lead the training content creation and delivery process
  • Utilise existing training materials, review and translate to local language including local nuances
  • Deliver training and train-the-trainers for initiative, program, product education, guest experience journey and ongoing training as needed
  • Maintain an in-depth understanding of Arc’teryx store operations, leadership best practices, and product knowledge
  • Collaborate with Regional Managers and Store Leadership Team *(SM, ASM, Leads)* to assess and determine training needs, ensuring training and development is thriving in stores and provide feedback and coaching to retail teams
  • Audit training and development practices in stores and champion high quality and consistent delivery of our programs
  • Evaluate and report on training strengths and opportunities in your area
  • Maintain and in-depth knowledge of Arc’teryx product
  • Execute and manage new store opening (NSO) trainings, provide merchandising and operations support and attend grand openings to ensure successful new store openings
  • Partnering closely with Retail Operations and New Store Opening Project Managers to ensure training fits into the broader NSO process
  • Observing, coaching and providing feedback to store teams during the NSO process
  • Communicating with our cross-functional partners *(Ops, VM, Brand, etc.)* on training specific needs
  • Leading New Store Opening Training calls relevant to your NSOs
  • Elevating concerns, gaining alignment, and advising on key decisions, expenditures, and actions within New Store Opening Training Program
  • Advising on any expenses that may be required per NSO within your region
  • Connecting with store teams and developing relationships

Arc'teryx specializes in high-performance outdoor apparel and gear for activities like mountain running, hiking, and climbing. Their products are designed with advanced materials and meticulous attention to detail, ensuring they perform well in extreme conditions. Unlike many competitors, Arc'teryx focuses on technical excellence and direct-to-consumer sales, allowing them to maintain a strong connection with their customers. The company aims to provide quality and durable gear for adventure enthusiasts while fostering community engagement through initiatives that connect diverse groups with outdoor activities.

Company Size

1,001-5,000

Company Stage

M&A

Total Funding

N/A

Headquarters

Vancouver, Canada

Founded

1989

Simplify Jobs

Simplify's Take

What believers are saying

  • Sustainable material innovation can boost Arc'teryx's appeal to eco-conscious consumers.
  • Collaborations with tech companies enhance product offerings and attract tech-savvy customers.
  • Expanding repair and upcycling programs strengthens sustainability credentials and market position.

What critics are saying

  • High-cost items like $5,000 AI-powered e-Pants may alienate price-sensitive customers.
  • Increased competition from upcycling initiatives could challenge Arc'teryx's market share.
  • Expansion into new retail locations may strain resources and affect profitability.

What makes Arc'teryx Equipment unique

  • Arc'teryx excels in high-performance gear for extreme conditions, ensuring reliability.
  • The brand's meticulous design and advanced materials set it apart in the outdoor industry.
  • Arc'teryx's direct-to-consumer model enhances customer engagement and brand loyalty.

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Benefits

Hybrid Work Options

Flexible Work Hours

Company News

Hypebeast
Feb 28th, 2025
Arc'teryx Unveils New Footwear Lineup for 2025

Arc'teryx has introduced four new technical models to its footwear roster: Norvan LD 4, Vertex Speed, Norvan Nivalis, Konseal - all designed to enhance performance when navigating rugged, mountain terrains.

Taproot Edmonton
Feb 12th, 2025
Upcycler Helps Kuma Give Old Tents New Life

Katrina Hillyer's living room is packed to the ceiling with camping gear, but not the equipment she uses on a summer weekend. Instead, these tents and camping chairs have minor manufacturing defects, and Hillyer will cut them up and turn them into tote bags and wood carriers.Hillyer, the founder of Earth Warrior Lifestyle, had been doing corporate upcycling for a few years when she met Kuma Outdoor Gear founder Rob Gomme at a mutual friend's Christmas party in 2023. "I told him I was a local upcycler, and he told me, 'I just learned about textile waste at a summit I was at, and I think I want to create a program in (my company) — would you be open to something like that?'" Hillyer said."It just aligned so perfectly with my personal life, because when I'm not working I'm outdoors, and so it worked perfect."Kuma is among the first outdoor gear companies to give a second life to camping gear through the ReDiscover Project, Hillyer said. Industry leaders Patagonia and Arc'teryx are well-known for their programs that offer repairs on clothing and backpacks, but Hillyer doesn't know of a company other than Kuma that's doing the same for larger gear like tents and chairs.When Gomme first thought of starting an upcycling program, the Kuma team was small and didn't know how to transform returned items into new products, said Kuma's marketing manager Deanne Ferguson."We just want these products to have a second life in a different way. The items that we get back, some of them are sun damaged, or there is damage to the frame, but the fabric is still good, and we just didn't want all this textile waste going into the landfill," Ferguson said.Currently, most of the gear that Kuma upcycles has manufacturing defects and never made it to a customer, but the company also accepts returns from customers who want to extend the life of their gear. Edmonton-based customers can return their gear to Breathe Outdoors or Lordco Auto Parts.Although the upcycled products are only available on Kuma's website for now, the company aims to offer them in stores soon

Shop-Eat-Surf
Jan 27th, 2025
FP Movement and Arc'teryx Share Holiday Results and Keys to Success at ICR

Executives from Urban Outfitters Inc. and Arc'teryx shared some key elements to their success through 2024 and into the holiday period at the ICR Conference in Orlando, Florida, earlier this month.

Stupid Dope
Jan 9th, 2025
Arc'teryx Unveils Limited Edition Alpha SV Jacket for Lunar New Year

Arc'teryx unveils limited edition Alpha SV jacket for Lunar New Year.

Gear Junkie
Nov 11th, 2024
Attention US Skiers: Win 1 of 2 Pairs of Ultra-Limited Atomic & Arc'teryx 'Grottoflage' Pow Skis

Arc'teryx has collaborated with brands like Palace Skateboards and the Japanese brand BEAMS.

INACTIVE