Warranty Administrator

A warranty administrator is responsible for reviewing and processing warranty claims submitted by customers.  This position will ensure compliance with company policies and manufacturer guidelines by verifying repair details, approving eligible claims, coordinating with service and manufacturers to facilitate repairs, and maintaining accurate records of all warranty activity.

Key responsibilities of a warranty administrator may include:

• Claim review and processing:

Analyzing incoming warranty claims to determine eligibility based on product specifications, purchase dates, and warranty terms. 

• Customer communication:

Contacting customers to gather necessary information regarding warranty claims, explaining coverage details, and updating them on claim status. 

• Manufacturer interaction:

Communicating with manufacturers to verify warranty coverage, request part approvals, and submit claims for reimbursement. 

• Repair coordination:

Working with service departments to ensure proper repairs are performed according to warranty guidelines. 

• Data analysis:

Monitoring warranty claim trends to identify potential quality issues and areas for improvement. 

• Compliance management:

Staying updated on warranty regulations and ensuring all claims adhere to legal requirements. 

• Fraud prevention:

Identifying and investigating potential fraudulent warranty claims. 

• Reporting and documentation:

Maintaining detailed records of all warranty claims, generating reports on claim activity, and ensuring accurate documentation. 

Required skills for a warranty administrator:

• Strong analytical skills: Ability to interpret warranty policies and accurately assess claim eligibility. 
• Excellent communication skills: Clear communication with customers, service departments, and manufacturers is crucial. 
• Attention to detail: Ensuring accuracy in reviewing warranty claims and maintaining records. 
• Problem-solving abilities: Effectively resolving complex warranty issues and addressing customer concerns. 

Computer proficiency: Familiarity with warranty management systems and data analysis tools.

Let’s create a cleaner future together

Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.

Are you ready to make a change fora cleaner future?

Benefits

Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc.

The estimated pay range indicates the expected annualized pay range for this position. It may not include potential bonus incentives such as annual bonus’ as well as sales and sales related incentives, or overtime (on eligible positions). The actual pay offered may vary based on several factors, including the applicant's qualifications, relevant experience, unique skills, education level, certifications or licenses, and the location from which they will work. The final pay determination will comply with state or local minimum wage laws applicable to the job's location. We may ultimately pay more or less than the posted range. This range may be modified in the future.

Job applicant FAQ

Do you have questions regarding the recruitment process or alike? Please visit our FAQ for job applicants.

Talent Acquisition Process

Nilfisk does not charge any fee at any stage of the recruitment process. We do not request payment or fees from candidates for any employment-related purpose.  If you encounter any such activity, please report it immediately on the Nilfisk Whistleblower website.

Nilfisk is an Equal Opportunity employer.  We consider all qualified applicants without regard to race, religion, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.