Enrollment Process Specialist
Professional Services
Posted on 3/17/2023
United States
Experience Level
Desired Skills
  • Bachelor's degree
  • 3+ years' experience in related field (customer onboarding, customer support, project coordination)
  • Customer support / customer facing experience
  • Must demonstrate experience with Microsoft Office (excel, word, PowerPoint)
  • Detail oriented with high degree of speed and accuracy
  • Should possess aptitude to learn new technologies
  • Ability to work on tight deadlines
  • Excellent verbal and written communications skills are a must for both internal communication and customer-facing communication
  • Well organized and the ability to self-manage and work with minimal guidance
  • Must have analytical & troubleshooting skills
  • Energetic, goal-oriented team player that can work with minimal direction in startup environment
  • Ensuring project deadlines and client needs are met
  • Monitor project progress and handle any issues that arise
  • Drive the customer support life cycle for onboarding, analyze onboarding issues, finding the root cause, suggesting the solution and following through to the resolution of the issue in a timely manner
  • Coordinate with internal teams (U.S. and offshore) to ensure timeline completion of onboarding tasks
  • Provide support to customer success managers with standard implementation and operational tasks
  • Coordinate with the Chennai, India team to ensure that Service Level Agreements (SLAs) are met, and data deliveries are on schedule and in compliance with quality standards
  • Coordinate with utility vendors to troubleshoot issues
  • Develop reports and prepare documentation to communicate onboarding status to both customers and internal stakeholders
Desired Qualifications
  • Experience working in the utility invoice management industry
  • Experience working with offshore teams

201-500 employees

Energy tech company
Company Overview
Arcadia's mission is to stop climate change by breaking the fossil fuel monopoly. Their technology is lighting a cleaner path forward for everyone, from everyday consumers and small businesses to the innovators building the next generation of energy products.
  • Competitive compensation and paid time off
  • Comprehensive medical, dental, vision, and FSA plans
  • Paid parental leave for everyone
  • Remote work opportunities
  • Professional development and ongoing feedback
  • Company stock options and 401(k)
  • Snacks, beverages, and regular lunches in the office
  • On-site gym, new parent, and wellness rooms in DC
  • Commuter benefits and secure bike storage
  • 100% clean energy match for all employees
Company Core Values
  • Build for good
  • Build for all
  • Build with urgency
  • Build for simplicity
  • Build togethere