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Full-Time

Manager – Field Support

Updated on 10/11/2024

Saronic

Saronic

51-200 employees

Develops AI-driven unmanned surface vehicles

Robotics & Automation
Defense

Senior

Austin, TX, USA

Position requires onsite presence in Austin, Texas.

US Citizenship Required

Category
Manufacturing Engineering
Robotics and Automation Engineering
Mechanical Engineering
Required Skills
Communications
Requirements
  • Bachelor's degree in engineering, computer science, or related field; advanced degree preferred.
  • 5+ years of experience in technical support, field service, or related roles, preferably in the defense or maritime industry.
  • Demonstrated leadership experience, with a track record of successfully managing teams and delivering results in a fast-paced, dynamic environment.
  • Strong technical aptitude and problem-solving skills, with the ability to troubleshoot complex systems and communicate technical concepts effectively to non-technical audiences.
  • Excellent interpersonal and communication skills, with the ability to build rapport and establish credibility with customers and stakeholders at all levels.
  • Willingness to travel frequently to customer sites, both domestically and internationally, as required.
Responsibilities
  • Lead and manage a team of Field Service Representatives, providing guidance, training, and support to ensure the highest levels of performance and customer satisfaction.
  • Oversee the deployment of ASV systems to customer sites, coordinating logistics, installation, and initial setup to ensure a smooth and successful deployment process.
  • Serve as the primary point of contact for technical support escalations, troubleshooting complex issues, and providing timely resolution to ensure uninterrupted operation of ASV systems.
  • Build and maintain strong relationships with customers and key stakeholders, acting as a trusted advisor and advocate for their needs while representing the company's interests.
  • Develop and maintain comprehensive documentation, including installation guides, troubleshooting procedures, and service records, and provide regular reports to management on service activities, performance metrics, and customer feedback.
  • Identify opportunities for process improvements, service enhancements, and product developments based on customer feedback and field observations, working closely with cross-functional teams to drive continuous improvement initiatives.
  • Develop and deliver training programs for internal teams and external partners to ensure proficiency in ASV operation, maintenance, and support activities.

Saronic specializes in developing advanced unmanned surface vehicles that integrate top-tier hardware, software, and artificial intelligence, delivering a scalable, fully integrated platform for maritime security and domain awareness. Their product utilizes cutting-edge technologies, including advanced hardware, software, and artificial intelligence, to provide comprehensive solutions for maritime security.

Company Stage

Series A

Total Funding

$70M

Headquarters

Austin, Texas

Founded

2022

Growth & Insights
Headcount

6 month growth

82%

1 year growth

209%

2 year growth

209%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $175M Series B funding round, led by prominent investors like Andreessen Horowitz, positions Saronic for rapid growth and innovation.
  • Saronic's valuation at $1 billion reflects strong market confidence and potential for significant returns.
  • The company's advanced ASVs, such as Spyglass and Cutlass, are designed to enhance naval capabilities while reducing risks to human life.

What critics are saying

  • The highly specialized nature of Saronic's products may limit its market to defense sectors, potentially constraining growth opportunities.
  • Dependence on government contracts and defense budgets can introduce financial volatility and uncertainty.

What makes Saronic unique

  • Saronic specializes in autonomous surface vessels (ASVs) for defense missions, a niche market with high barriers to entry.
  • Their focus on integrating ASVs with existing naval fleets offers a unique value proposition compared to competitors who may not prioritize seamless integration.
  • The company's ability to deliver naval power without the costs and delays of traditional shipyards sets it apart in the defense sector.