Full-Time

Manager – Field Support

Confirmed live in the last 24 hours

Saronic

Saronic

201-500 employees

Develops advanced autonomous surface vessels

Defense

Mid

Austin, TX, USA

Position requires onsite presence in Austin, Texas.

Category
Manufacturing Engineering
Robotics and Automation Engineering
Mechanical Engineering
Requirements
  • Bachelor's degree in engineering, computer science, or related field; advanced degree preferred.
  • 5+ years of experience in technical support, field service, or related roles, preferably in the defense or maritime industry.
  • Demonstrated leadership experience, with a track record of successfully managing teams and delivering results in a fast-paced, dynamic environment.
  • Strong technical aptitude and problem-solving skills, with the ability to troubleshoot complex systems and communicate technical concepts effectively to non-technical audiences.
  • Excellent interpersonal and communication skills, with the ability to build rapport and establish credibility with customers and stakeholders at all levels.
  • Willingness to travel frequently to customer sites, both domestically and internationally, as required.
Responsibilities
  • Lead and manage a team of Field Service Representatives, providing guidance, training, and support to ensure the highest levels of performance and customer satisfaction.
  • Oversee the deployment of ASV systems to customer sites, coordinating logistics, installation, and initial setup to ensure a smooth and successful deployment process.
  • Serve as the primary point of contact for technical support escalations, troubleshooting complex issues, and providing timely resolution to ensure uninterrupted operation of ASV systems.
  • Build and maintain strong relationships with customers and key stakeholders, acting as a trusted advisor and advocate for their needs while representing the company's interests.
  • Develop and maintain comprehensive documentation, including installation guides, troubleshooting procedures, and service records, and provide regular reports to management on service activities, performance metrics, and customer feedback.
  • Identify opportunities for process improvements, service enhancements, and product developments based on customer feedback and field observations, working closely with cross-functional teams to drive continuous improvement initiatives.
  • Develop and deliver training programs for internal teams and external partners to ensure proficiency in ASV operation, maintenance, and support activities.

Saronic Technologies develops Autonomous Surface Vessels (ASVs) that enhance the capabilities of naval and maritime forces. These vessels use adaptive path planning and passive sensors, along with advanced algorithms and edge computing, to effectively identify and track targets. They are designed to operate in challenging environments, utilizing resilient multichannel communications to support both manned and unmanned operations. Saronic Technologies differentiates itself by focusing on military and defense clients, providing solutions that improve situational awareness and operational reach while ensuring survivability during maritime missions. The company's goal is to integrate its ASVs with existing operational strategies or create new maritime tactics, generating revenue through the sale of these vessels and related customization services.

Company Stage

Series B

Total Funding

$223.7M

Headquarters

Austin, Texas

Founded

2022

Growth & Insights
Headcount

6 month growth

112%

1 year growth

228%

2 year growth

334%
Simplify Jobs

Simplify's Take

What believers are saying

  • Raised $175M in Series B funding, reaching a $1 billion valuation in 2024.
  • Growing demand for AI-integrated vessels enhances real-time decision-making capabilities.
  • Increased interest in autonomous systems for diverse applications beyond defense.

What critics are saying

  • Increased competition from other startups threatens Saronic's market share.
  • Rapid AI advancements require costly updates to remain competitive.
  • Geopolitical tensions may impact international collaborations and sales.

What makes Saronic unique

  • Saronic integrates AI, hardware, and software into a scalable maritime defense platform.
  • Their ASVs feature adaptive path planning and advanced edge computing for target tracking.
  • Saronic's multichannel communications enable seamless manned-unmanned teaming in contested environments.

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