Head of Sales Operations
Posted on 3/16/2023
INACTIVE
Forethought

51-200 employees

Generative AI for efficient customer service automation
Company Overview
Forethought stands out as a leader in the field of generative AI, providing customer service automation that significantly enhances the efficiency and productivity of support teams. Their product, SupportGPT™, uses Large Language Models (LLMs) fine-tuned on company-specific data to instantly enrich cases with sentiment and intent, prioritize and route based on urgency, and provide agents with relevant knowledge and suggested responses. This unique approach to customer service automation, which includes features like Autoflows for natural language CX automation, positions Forethought as a company that is not only driving efficiency and ROI for top support teams but also reshaping the landscape of customer support.
AI & Machine Learning
Data & Analytics

Company Stage

Series C

Total Funding

$92M

Founded

2017

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

7%

1 year growth

7%

2 year growth

-9%
Locations
Seattle, WA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Salesforce
Marketing
Requirements
  • 7+ years of Revenue Operations, Sales Operations or similar in a SaaS focused company
  • Experience working directly with senior leadership and executive teams
  • Strong knowledge of Salesforce, system applications, and marketing automation systems such as Outreach, Zoom Info, Marketo, LinkedIn Sales Nav, etc
  • Previous management experience in sales, marketing, or revenue operations
  • Experience ideating, developing and implementing Sales/GTM Ops strategies
  • Proven ability to find, recommend and implement needle moving changes
Responsibilities
  • Create strategies that drive all teams within the Go-To-Market umbrella to work cohesively and maximize revenue
  • Work with Executive and Leadership teams to optimize existing revenue models and create new revenue streams using strong data interpretation skills to guide the strategy
  • Work with Finance Leadership to create yearly capacity and headcount plans
  • Work directly with Sales Leadership to create and implement system improvements, territory planning, reporting dashboards, and more
  • Grow and manage a team of systems/Salesforce admins, analysts, strategists, etc