Team Lead – Client Success
Posted on 4/10/2023
INACTIVE
Cision

5,001-10,000 employees

Locations
Toronto, ON, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Salesforce
SQL
Communications
CategoriesNew
Sales & Account Management
Requirements
  • Execution: Assists the team in removing barriers that may stand in the way of achieving goals
  • Ownership: Perseveres and remains positive in challenging situations and in overcoming obstacles - owns creating solutions to get to the outcomes
  • Collaboration: Is open minded to innovative ideas or alternate ways of thinking; values and incorporates diverse perspectives. Listens, possesses self-awareness, and the ability to compromise when needed for the greater good/goal
  • Managing Change: Has innovative ideas and manages through resistance to deliver; challenges and manages through attitudes of resistance and 'we've always done it this way'
  • Customer Focus: Actively sees customer feedback to improve the Cision business
  • Inspires & Motivates Others: Has an open and inclusive mindset; fosters an environment of teamwork, creates a sense of belonging, and helps others to thrive. Is authentic and takes a genuine interest in others, wanting them to personally grow, develop and succeed
Desired Qualifications
  • Bilingual (French Speaker)
  • Work Experience: customer success management, SaaS, customer service, public relations/communications, education
  • Technology: Salesforce, ChurnZero, SQL, Five9, O365 Suite
  • Education: Public Relations and Communications background