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Team Lead – Client Success
Posted on 4/10/2023

1,001-5,000 employees

Global provider of earned media software and services
Company Overview
Cision stands as a global leader in providing earned media software and services, offering a competitive edge through its ability to connect users with key influencers, distribute strategic content, and measure impact effectively. The company's culture is rooted in amplifying significant moments, leveraging a distribution platform trusted by numerous journalists and media outlets. With a reach extending to over 200,000 newsrooms, 20,000 journalist and influencer inboxes, and 8,000 websites and digital outlets, Cision's 65 years of industry experience ensures your story gains optimal visibility and engagement.
Data & Analytics

Company Stage

Series F

Total Funding





Chicago, Illinois

Growth & Insights

6 month growth


1 year growth


2 year growth

Toronto, ON, Canada
Experience Level
Desired Skills
Customer Service
Sales & Account Management
  • Execution: Assists the team in removing barriers that may stand in the way of achieving goals
  • Ownership: Perseveres and remains positive in challenging situations and in overcoming obstacles - owns creating solutions to get to the outcomes
  • Collaboration: Is open minded to innovative ideas or alternate ways of thinking; values and incorporates diverse perspectives. Listens, possesses self-awareness, and the ability to compromise when needed for the greater good/goal
  • Managing Change: Has innovative ideas and manages through resistance to deliver; challenges and manages through attitudes of resistance and 'we've always done it this way'
  • Customer Focus: Actively sees customer feedback to improve the Cision business
  • Inspires & Motivates Others: Has an open and inclusive mindset; fosters an environment of teamwork, creates a sense of belonging, and helps others to thrive. Is authentic and takes a genuine interest in others, wanting them to personally grow, develop and succeed
Desired Qualifications
  • Bilingual (French Speaker)
  • Work Experience: customer success management, SaaS, customer service, public relations/communications, education
  • Technology: Salesforce, ChurnZero, SQL, Five9, O365 Suite
  • Education: Public Relations and Communications background