Order Taker

Job Description

• Answer in-room dining calls promptly and courteously
• Take and accurately record guest food and beverage orders
• Confirm room numbers, order details and special requests
• Assist guests with menu selections and provide recommendations
• Explain menu items, ingredients and available options when required
• Enter orders accurately into the POS system
• Communicate dietary requirements and allergies to the kitchen team
• Coordinate with kitchen and service teams to ensure timely order delivery
• Follow up on orders to ensure guest satisfaction
• Handle guest inquiries, requests and complaints professionally
• Promote additional food and beverage items where appropriate
• Maintain accurate order records and guest preferences
• Follow hotel service, hygiene and safety standards
• Maintain a professional and friendly telephone manner

Qualifications

• High school diploma or equivalent
• Previous experience in in-room dining, room service, food and beverage or a similar hotel role
• Good knowledge of food and beverage products and service standards
• Excellent verbal and telephone communication skills
• Good English communication skills
• Basic computer and POS system knowledge
• Strong customer service and interpersonal skills
• Excellent attention to detail and order accuracy
• Ability to work effectively under pressure in a fast-paced environment
• Professional appearance and positive attitude
• Ability to work flexible shifts, weekends and public holidays
• Additional language skills are an advantage
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Additional Information