Full-Time

Helpdesk Technician

Posted on 4/19/2024

LEAP Legal Software

LEAP Legal Software

51-200 employees

Cloud-based legal practice management solutions


Entry

Cardiff, UK

Required Skills
Communications
Salesforce
Customer Service
Requirements
  • At least 1 years’ experience in a customer facing environment.
  • Excellent communication, customer service and writing skills.
  • Strong analytical and problem-solving skills
  • Competence with Microsoft products, in particular Word and Excel.
  • Demonstrated strong collaborative teamwork and people skills.
  • Experience with Salesforce or another CRM system would be beneficial.
  • Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team.
  • Attention to detail, ability to manage time effectively, and ability to meet deadlines.
  • Qualification (or progression towards a qualification) in a legal or numerate discipline will be advantageous
Responsibilities
  • Providing excellent client support and issue resolution via email, phone and live chat.
  • Learning, maintaining and applying a high level of knowledge of the key functions of LEAP products.
  • Working efficiently and effectively to achieve and exceed Key Performance Indicators.
  • Proactively improving LEAPs self-support centre by developing better self-help material (written how-to articles, demo videos, etc).
  • Building productive client relationships and high client satisfaction.

LEAP Legal Software specializes in cloud-based legal practice management solutions, enhancing efficiency and reducing IT burdens for firms. With pre-configured matter types and automatic form generation, the company simplifies daily operations and integrates seamlessly with industry tools like WealthCounsel for estate planning. This focus on streamlining legal workflows and its dedication to practical technological advancements makes it an excellent workplace for those interested in the intersection of law and technology.

Company Stage

N/A

Total Funding

N/A

Headquarters

Jersey City, New Jersey

Founded

1992

Growth & Insights
Headcount

6 month growth

-14%

1 year growth

-9%

2 year growth

5%

Benefits

Health Insurance

Retirement Savings Plan

Work/Life Balance

Culture

Employee stock Purchase Plans

Learning & Development

Global Workspace

PTO Program

INACTIVE