Full-Time

Technical Product Manager

Enterprise Archive

Posted on 3/13/2025

Smarsh

Smarsh

1,001-5,000 employees

Cloud-based archiving and compliance solutions

No salary listed

Senior

India

Hybrid position.

Category
Technical Product Management
Product
Required Skills
Product Management
Requirements
  • 5+ years of Product Management experience
  • Bachelor’s degree in computer science, engineering, business, design or related field; or equivalent work experience
  • Experience launching Enterprise products
  • Experience working cross functionally (design, engineering, usability, content development)
  • Analytical and quantitative skills
  • Experience using hard data and metrics to back up assumptions and develop business cases
  • Broad technical breadth and depth including familiarity with web services, and platform architectures.
Responsibilities
  • Develop product strategy vision and roadmaps, and developing short, medium, and long-term features to achieve the vision – done in partnership with outbound Product Managers.
  • Gather product input and feedback from internal and external stakeholders and consumers to inform the backlog.
  • Create buy-in for the product vision both internally and with key external partners.
  • Develop detailed, crisp business (functional & non-functional) requirements and user stories that can be used to create product specifications and architecture for each product and application.
  • Manage and track the creation of all artifacts (wireframes, high-fidelity mockups, FAQs, operational cost estimates, etc.) required for product team to be empowered for delivery.
  • Develop user experience goals, stories and requirements that will be used to drive product specifications.
  • Manage engineering teams to deliver product to market.
  • Own capacity planning and partner with product organization and sales organization to determine priorities of backlog based on capacity, feasibility, and market importance.
  • Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals.
  • Proactively identify collisions of capacity and utilize stand prioritization matrices to determine the best course of action.
  • Work with team leadership to understand the customer and their needs and concerns as well as define solutions.
  • Work with engineering team to operate in Dual-Track Agile methodology of discovery and delivery.
  • Own and run backlog refinement, sprint planning, demos, and retro ceremonies.
  • Manage the creation of all technical documentation to be used internally and externally for features your product teams deliver.
  • Champion and gain buy-in for the strategy and roadmap from partner teams through collaboration, documentation, and negotiation that effectively influences peers and senior management.
Desired Qualifications
  • Experience delivering Enterprise products and services in a high growth environment.
  • Experience with AWS’ services, architectures, and pricing models. AWS Architecture certifications desired.
  • Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives.
  • High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously.
  • Ability to think strategically and execute methodically.
  • Ability to work in a fast-paced environment where continuous innovation is desired.

Smarsh provides archiving and compliance solutions specifically designed for financial services, government agencies, and other regulated industries. Their main product is a cloud-based archiving system that allows organizations to securely store, search, and manage their communications data, including emails, text messages, and social media interactions. This system helps businesses comply with complex security and regulatory requirements. Smarsh differentiates itself from competitors by offering a scalable Software-as-a-Service (SaaS) model that caters to both large enterprises and smaller organizations. Their goal is to help clients efficiently manage their communication data, identify risks, and ensure compliance with evolving regulations, exemplified by their product Connected Capture for Microsoft Teams, which supports remote workforces.

Company Size

1,001-5,000

Company Stage

Acquired

Total Funding

$258.6M

Headquarters

Portland, Oregon

Founded

2001

Simplify Jobs

Simplify's Take

What believers are saying

  • Smarsh's acquisition of CallCabinet expands its offerings into the voice market.
  • The new Costa Rica office enhances global support with local talent and language expertise.
  • Partnership with Verizon simplifies mobile compliance adoption for regulated industries.

What critics are saying

  • Integration with OpenAI's API may expose Smarsh to generative AI compliance risks.
  • CallCabinet acquisition could lead to operational disruptions and cultural clashes.
  • Costa Rica expansion may face geopolitical risks affecting operations and profitability.

What makes Smarsh unique

  • Smarsh offers a cloud-native, context-aware archive for secure data management.
  • The company serves 9 of the top 10 banks with compliance solutions.
  • Smarsh's Connected Capture integrates with Microsoft Teams for remote workforce support.

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Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Hybrid Work Options

Stock Options

401(k) Company Match

Employee Assistance Programme

Wellness Program

Adoption Assistance

Group Income Protection

Group Life Assurance

Maternity Leave

Paternity Leave

Workplace Pension Scheme

Monthly Wellness Allowance

Company Bonus

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

2%

2 year growth

-1%
Business Wire
Mar 20th, 2025
Smarsh Named a 2025 USA TODAY Top Workplace Recognizing Global Innovation & Employee Excellence

Smarsh named a 2025 USA TODAY Top workplace recognizing global innovation & employee excellence.

Government Technology
Mar 19th, 2025
Smarsh Launches Public-Sector Unit for Records Management

Smarsh launches public-sector unit for records management.

Business Wire
Feb 5th, 2025
Smarsh Acquires CallCabinet for Major Expansion, Bringing Leading-Edge Technology to the Voice Market

Smarsh®, the global leader in communications data and intelligence, today announced that it has acquired CallCabinet, a pioneer in cloud-native compli

Smarsh
Oct 24th, 2024
Smarsh Is A Category Leader in Communication Surveillance Solutions

For the second year, Smarsh Inc. has been named a Category Leader in the Chartis RiskTech Communication Surveillance Quadrant.

PR Newswire
Aug 28th, 2024
Smarsh Continues Global Expansion With Entry Into Latam

New office in Costa Rica's Ultra Park technology hub will enhance support for global customersPORTLAND, Ore., Aug. 28, 2024 /PRNewswire/ -- Smarsh®, the global leader in digital communications data and intelligence, today announced it has continued its global expansion with the opening of a Costa Rica office, its sixth Center of Excellence.The new office, located in the prominent Ultra Park technology hub in Heredia, enables Smarsh to unlock access to local talent that will better support its global customers, including 19 of the top 20 global financial institutions. Selected for its highly skilled technology talent and proximity to other global companies like Amazon, Intel and Microsoft, the Costa Rica Center of Excellence is strategically important for the company to scale functions requiring advanced technical training."The establishment of our Costa Rica office marks a pivotal step in our strategy for sustained growth and global presence," said Smarsh CEO Kim Crawford Goodman. "By tapping into the vibrant ecosystem Costa Rica offers, we are positioning ourselves to enhance our operational capabilities and service offerings, ensuring we remain at the forefront of our industry. This move is about laying the groundwork for the future – where Smarsh leads the way in transforming how businesses use their communications data to protect the truth and prevent risk."Smarsh, which has offices in the U.S. as well as in EMEA and APAC, views Costa Rica as crucial to its operational execution and delivery due to:Strong local talent with more than 45,000 technology specialists and engineers known for their innovation and high-quality work.Time zone advantages that will help Smarsh's global support team provide around-the-clock service to its customers.Spanish and Portuguese language expertise that will ensure Smarsh's global support team continues to offer on-location, multi-language customer service."The opening of our Costa Rica office is not just a testament to Smarsh's commitment to global expansion, but a pledge to our customers around the world," said Smarsh Chief Customer Officer Rohit Khanna

INACTIVE