Full-Time

Onboarding Consultant

Spanish Speaking, UK Remote

Posted on 7/23/2024

Ballard Spahr LLP

Ballard Spahr LLP

1,001-5,000 employees

National law firm providing diverse legal services

Legal

Mid

Leeds, UK

Remote option available, but in-office presence in Leeds required.

Category
Customer Education & Training
Customer Success
Customer Success & Support
Required Skills
Sales
Communications
Marketing
Requirements
  • A minimum of 3 years of experience in education technology or a related field as an onboarding consultant within the SaaS industry. Additional experience in education as an instructional designer, educator, faculty training or technology staff will be highly regarded.
  • Graduate degree highly regarded
  • Excellent written and verbal communication in English and Spanish, and compelling presentation skills for both online and in-person delivery. Fluency in other languages highly regarded
  • A knack for problem-solving and a desire to take on challenges with a positive, can-do attitude
  • Tech-savvy with strong technical aptitude
  • A passion for learning with the ability to quickly learn new software and effectively train others
  • Knowledge of customer success processes and best practices
  • Knowledge of local higher education systems, secondary education curriculum, educational technology, and learning management systems will be highly regarded
  • Ability to travel up to 10% for onsite training sessions within the UK or Continental Europe. International travel for an annual company meeting may be required
  • Ability to collaborate with internal teams for the benefit of the customer
  • Proven capability in managing high level relationships within an institution or system
  • Ability to manage multiple projects concurrently
  • Deep organisational and project management skills for long-term, collaborative projects with institutions
Responsibilities
  • Educate customers for immediate success – You possess expert presentation skills for both online and in-person software training delivery. You will use your knowledge of education, assessment and academic integrity to connect with your audience of education professionals, inspiring them to unlock the full potential of our tools.
  • Guide customers through a seamless implementation – You’re an expert at managing multiple projects at once. Your written communication and scheduling skills are exceptional. You identify issues before the customer does and implement steps to mitigate risk.
  • Solve technical problems – You’ll learn our products and integrations quickly and thoroughly and then apply that technical knowledge to suggest a solution, propose a workaround, or escalate all relevant details to our Support team. You’ll respond to customer queries in a timely manner, with empathy and optimism.
  • Collect and act on feedback – You’ll actively seek feedback on your training delivery from customers and peers, identify improvements that can be incorporated into your work as you strive for excellence in all that you do.
  • Understand and act on success metrics – You’ll help develop and track key success metrics in relation to onboarding, adoption and retention and work with a variety of tools to continually measure and improve the customer experience.
  • Develop outstanding training materials – You’re always searching for a better way to do things, so you’ll constantly test new ideas and revise existing training materials. You can create high-quality training materials for new topics, and are fastidious about sticking to brand and design guidelines.
  • Work as ‘One Team’ – You can engage and collaborate with ease in all stages of the customer journey. While you’ll own the onboarding and implementation stage, you’ll set other stage-owners (such as Marketing, Sales, Renewals, Support and Product) up for success and guide them to provide what you need to be successful yourself.

Ballard Spahr LLP offers a wide range of legal services in areas such as litigation, business and finance, intellectual property, and real estate. The firm works with a variety of clients, including large corporations, financial institutions, government agencies, and non-profit organizations. Its services are billed through hourly rates, fixed fees, or contingency arrangements, depending on the case. What sets Ballard Spahr apart from other law firms is its strong focus on client value, innovation, and diversity. With 15 offices across the U.S., the firm has adapted to changes in the work environment, such as implementing remote working policies during the COVID-19 pandemic, ensuring that they can continue to serve their clients effectively. The main goal of Ballard Spahr is to provide high-quality legal advice and representation, utilizing their extensive knowledge and resources to address the complex needs of their clients.

Company Stage

N/A

Total Funding

N/A

Headquarters

Philadelphia, Pennsylvania

Founded

1885

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for privacy and data security services boosts Ballard Spahr's market opportunities.
  • The merger with Lane Powell expands Ballard Spahr's geographic reach and service offerings.
  • The trend towards fixed-fee arrangements provides more predictable revenue streams for the firm.

What critics are saying

  • Increased lateral movement of key attorneys could weaken Ballard Spahr's market position.
  • The merger with Lane Powell may lead to integration challenges, disrupting client service.
  • Departure of key figures in data privacy could impact client retention in this area.

What makes Ballard Spahr LLP unique

  • Ballard Spahr offers comprehensive legal services across diverse practice areas.
  • The firm is committed to client value, innovation, and diversity.
  • Ballard Spahr has 15 offices nationwide, enhancing its geographic reach.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Remote Work Options

Flexible Work Hours

INACTIVE