Facebook pixel

Account Manager
International Defence, Western Europe
Confirmed live in the last 24 hours
Experience Level
Desired Skills
Data Analysis
Social Media
  • Experience of working closely with or in, the French armed forces, is highly desirable; alternatively, a genuine interest in defence, the military, or international affairs
  • 5+ years of enterprise software or SaaS customer success management or account management experience with a demonstrated track record of success
  • Track record of quota overachievement and ability to deliver consistently against targets
  • Deep understanding of sales and account management best practice and business drivers for public sector clients
  • Ability to communicate complex concepts to a wide range of audiences, including technical and non-technical customers
  • Superior communication and presentation skills, with an emphasis on communicating both orally and in writing with senior leaders and decision makers
  • Detail-oriented with excellent project management skills and a strong focus on delivering the best possible client experience
  • Ability to work both independently and collaboratively within a team
  • Experience with Salesforce or similar CRM
  • Must be willing and able to travel (domestically and internationally) as needed, approx. 25-50% of the time
  • Must possess the appropriate security clearance to operate within public organisations
  • Be an expert on Dataminr's First Alert platform and develop a deep understanding of publicly available information and social media analytics use cases
  • Understand each customer's mission sets and operational process in order to design and implement the programs that seamlessly integrate Dataminr into their workflow
  • Manage, develop, and support a portfolio of high-profile accounts with a focus on growth opportunities, upsell, and expansion
  • Build and maintain strong and effective client relationships, and act as a thought partner
  • Develop an understanding of customer use cases, internal decision making nuances, budget cycles and other key information necessary to manage and grow accounts
  • Conduct quarterly customer reviews to ensure service and product quality remain exemplary and to identify growth opportunities
  • Partner with cross company teams to drive product adoption, renewal and customer satisfaction by bringing value to our customers every day
  • Serve as an advocate for our customers by collecting and presenting customer account health
  • Forecast potential client use-cases and provide immediate support or remediation
  • Attend various industry events, trade shows and focused symposiums to drive client expansion/upsells, increase brand awareness and value proposition
  • Continuously drive efficiency and improvements for the International Defence sales organisation from a strategic and tactical standpoint
Desired Qualifications
  • Bachelor's degree or equivalent relevant experience in a related field

501-1,000 employees

Artificial intelligence platform designed
Company Overview
Dataminr's mission is to integrate all the world's public data signals to create the world's leading real-time event and information discovery platform.
Company Values
  • Own it
  • Find a better way
  • Bring others along
  • Drive results