Senior IT Solutions Engineer @ Illumina

Sales & Solution Engineering (1)

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

This Sr IT Engineer will be a part of the GIS Data and AI team providing management and support of tools/services to users across all of Illumina. The role's responsibilities include the administration and support of various collaboration platforms and custom applications used for day-to-day activities. The area of focus is both functional and technical which will include business process analysis, application configuration, application integrations, end user support, and solving complex technical problems.

Responsibilities:

Work as part of Agile scrum teams to design, implement, and test solutions in support of business needs across our Automation, AI and Custom Apps portfolio
Deliver software architecture, designs, and implementations
Participate in all aspects of our agile development process, from sprint planning to daily scrum meetings and sprint demos
Create and execute unit tests to verify functionality
Troubleshoot and resolve software defects
Contribute to software design reviews and code reviews
Manage and Support both SAAS and Custom applications to maintain high availability application services to provide users with the tools and data needed to do their jobs effectively.
Manage and Support Internal Ticket Escalations
General to Complex technology support including troubleshooting and resolving day-to-day issues, and root cause analysis of sustaining issues
Independently debug and resolve complex application issues and problems
Monitor and assist in managing open user forums
Provide application best practice guidance to end users
Manage Application Functionality Updates, Integrations, Configurations, Releases and Security Settings
Onboard/Offboard user licenses for select applications
Work on sustaining issues, enhancements, and projects
Develop, update, and implement policies and procedures to maintain best practices across the team's portfolio
Partner with IT resources in the overall strategy, design, operation, and continual improvement of applications services

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.

Required Educational Background:

Bachelor's / master’s degree in computer science, engineering

Requirements:

Typically has 5-7 years of experience with strong technical and functional experience in hands on application support, administration, configurations, integration, enhancements, and project work.
Experience as a full stack developer while using commercially available solutions including Microsoft Power Apps, UIPath, Drupal, Asana.
Experience with AI / Gen AI applications (LLMs, Prompt Engineering) a plus
Strong technical experience in hands on application administration and configuration of both on premise and cloud delivered services
Experience in a fast-paced, global, corporate environment including the ability to manage expectations and facilitate prioritization efforts
Eagerness to learn new technology and processes
Ability to analyze both technical and data problems then propose solutions
Excellent oral and written communication skills
Database experience with the following platforms SQL Server, Mongo, HANA, and MySQL a plus
Prior experience and knowledge of the O365 suite including SharePoint Online, OneDrive, Teams, Exchange Online, Azure, etc a plus
API and scripting experience a plus
Ability to interface well with cross-functional teammates
Change control experience in an FDA regulated environment

All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.

Senior IT Solutions Engineer

Intelligent Automation

Illumina

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