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Billing Phone Specialist
Posted on 10/13/2022
Remote in USA
Experience Level
Desired Skills
Customer Service
  • Exceptional attention to detail and organizational abilities
  • Outstanding customer service/phone communication skills and ability to complete a high volume of calls
  • Have high energy, be a self-starter, great teammate and ready to roll up your sleeves to get things done
  • Possess a strong work ethic and commitment to improving patients' lives while being flexible and adaptable with a drive to go above and beyond
  • Enjoys problem-solving in a dynamic, fast paced, team-based and rapidly changing environment
  • Be well-versed in all Invitae processes and policies to respond clearly to high volume billing inquiries
  • Maintain appropriate response time in various communication platforms (Example: phone calls, chats, emails, portal inquiries, etc)
  • Identify issues and suggest potential improvements
  • Collaborate with your team and to develop best practices to ensure we are providing the best service and experience to all customers
  • Maintain an assigned schedule, and be flexible with daily schedules when business needs change
  • Effectively communicate, resolve, and document billing related inquiries
  • Participate in projects that extend beyond your day to day to stretch you to think outside the box
Desired Qualifications
  • Bachelor's degree
  • 1+ year experience working in a client-facing role in a work setting that is heavily customer focused or 2+ years of work experience post college
  • Experience using Google Apps, Mac OS X, and CRM applications (i.e. Salesforce)
  • Bilingual a plus

1,001-5,000 employees

Genetic testing medical care company
Company Overview
Invitae believes that good health is possible—and that genetic information has the ability to transform the way medicine is practiced, making what once seemed impossible possible, as they empower people to make decisions about their health through the power of genetics.
  • Competitive salary
  • Health, dental, & vision
  • Generous vacation days
  • Family leave
  • Flexible working hours
  • Work from home
Company Core Values
  • Team above the individual
  • Radically honest communication
  • Freedom with accountability
  • Transparency and data-informed action
  • A sense of urgency