Full-Time

Customer Support Agent

Montreal / Agent de service à la clientèle

Updated on 5/15/2024

Circle Medical

Circle Medical

201-500 employees

Hybrid telehealth and in-person primary care

Consumer Software

Junior

Montreal, QC, Canada

Required Skills
Communications
Customer Service
Requirements
  • At least 1-year experience working in customer service (retail, hospitality, call centre, etc)
  • English fluency; Excellent verbal and written skills, including grammar, spelling, and punctuation
  • Ability and eagerness to adapt to a fast-paced environment and learn quickly
  • A passion for excellent customer service and problem-solving
  • A minimum typing speed of 40 words per minute
  • Montreal based or within a reasonable commuting distance
Responsibilities
  • Serve as a primary touchpoint for patient communication across multiple channels: chat, email and phone
  • Advocate for patients and coordinate their care with external organizations such as insurance companies, pharmacies, and specialists
  • Think creatively to solve problems standing in the way of patient experience, care, or outcomes
  • Assist with billing and other insurance issues

Circle Medical offers a digital-first blend of in-person and telehealth primary care, providing quality, accessible healthcare services without a membership fee. The app leverages technology to allow patients to manage insurance, schedule appointments, and communicate with their care team, while the clinic accepts various insurance plans including PPO and HMO from major providers.

Company Stage

M&A

Total Funding

$38.6M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

19%

1 year growth

33%

2 year growth

106%