Tribal is a Total Experience agency. Thinking beyond the established customer experience, we work with brands to consider the total experience – online, offline, and internal engagement and processes and create products, services, and comms that people love.

Exploring the intersection between brands, technology, and real life, we develop ideas that connect with culture and uncover compelling ways that technology can add value to real people’s lives while delivering returns to our clients.

We are looking for a Associate Program Director with an understanding of digital marketing and web development to join our dynamic and ambitious team across high profile accounts.

As the Associate Program Director, you are a creative and strategic thinker who loves learning everything there is to know about a client’s brand, business, and customer. You have experience managing multidisciplinary teams, and you know what it takes to deliver a digital experience that can improve the lives of customers while surpassing the goals of clients. Being a reliable partner to Team Leads helps you do what you love—elevate work and drive excellence.

Successfully managing teams and projects is how you operate—including the planning, implementation, management, supervision, and evaluation of portfolios. You understand how to staff and budget initiatives to support both strategic program planning and your team of producers. As an advocate for the company, you support the development and improvement of training and guiding your team. You don’t stress over collaborating with senior level clients and Critical Mass executives to successfully navigate accounts. Above all, you have a passion for digital project delivery and want to work with some of the best brands in the world.

You Will:

Manage Client Relations by…

• Communicating needs (i.e., primary point of contact) among the client, team, and vendors.
• Understanding your client’s short and long-term goals, as well as their competition.
• Informing clients how to drive project success.
• Delivering solutions to drive consensus for problems in a professional and timely manner.
• Identifying additional opportunities within the account or ask.

Ensure Project Excellence by…

• Supporting developing solutions to drive client business.
• Ensuring the overall business and portfolio run effectively.
• Approaching problems in a calm and logical manner, finding creative solutions to challenges.
• Driving negotiation and changes within the portfolio, effectively supporting teams throughout.
• Communicating and understanding large amounts of information in a highly-organized manner.
• Seeing an account from a big-picture view, understanding what level of detail should be communicated, including priorities, risks, and issues.
• Handling a wide variety of sensitive issues effectively and confidentially.
• Championing and understand how company goals and objectives are relevant to teams.
• Driving ongoing process improvements at the account and discipline level.
• Supporting the planning and management of large complex projects as required.
• Forecasting, tracking, and managing project budgets, revenue, POs, and invoices.
• Identifying, analyzing, prioritizing, mitigating, and communicating project risks.
• Creating a positive, team-oriented environment that produces award-winning work.
• Participating in the hiring process as required.
• Building and sustaining internal Critical Mass executive working relationships.
• Being a leader to teams in all phases of a project lifecycle with coaching and encouragement.
• Effectively communicating stories to both internal and external stakeholders.
• Understanding the risks and impacts of small changes on the overall account.
• Working with discipline leads to define appropriate resources for client needs and deliverables.

Drive Account Planning and Operations forward by…

• Creating and owning the account roadmap development that will allow for solid resources and revenue management, looking at all projects being tied into the overall account picture.
• Acting as a career manager and providing project delivery guidance, mentoring, and training.
• Understanding an account from different points of view and how team members fit.

You Have:

• Extensive experience managing a variety of digital project types: site builds, tech, e-commerce, marketing campaigns, microsites, and maintenance.
• Experience with office productivity tools, such as Excel, Word, MS Project, Visio, and PowerPoint.
• Experience with collaboration and issue tracking tools, such as Box, Jira, and Confluence.
• Experience managing teams and conversations with clients around all aspects of a project.
• Advanced knowledge of project delivery best practices, project financials, planning, forecasting, and resourcing.
• Advanced competency in managing and controlling project scope, schedule, budget, resource management/reporting, change management, project roadmap development, and revenue forecasting.
• The ability to tactically organize and structure activities, with great attention to detail.
• Advanced leadership, problem-solving, and decision-making skills to facilitate effective task and resource management.
• Refined decision-making skills with the ability to lead driven by solutions.
• The ability to stay focused on driving goals in high-pressure situations.

Us.

We’re Tribal Worldwide London.

We create the world’s most loved digital experiences.

We’re creative people. We’re technology people. We’re strategic people.

But most of all, we’re people people. We ideate, innovate, learn and iterate.

A specialist digital agency, we’ve been creating award-winning work for clients like Volkswagen, O2, Morrisons, Guinness, Exxon Mobil and Fitness First for 20 years.

You.

A Tribal person is a blend of passion, dedication and imagination. You think big and you work hard. You can see the whole picture and you care about the details. You want to make work that’s real, connected and great. Come and join us.

Our Inclusive Culture

We are a global Tribe and we believe diversity inspires creativity and change.

We welcome and respect diverse perspectives and are stronger for them.

We employ the best minds in our business and strive to ensure our environment is supportive and inclusive for all.

The Talent Team at Tribal Worldwide is focused on ensuring we provide the best training, onboarding, and employee experience possible!  Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office 3 days a week.  The ask stems from our want to:

Strengthen opportunity for continuous learning

Improve collaboration and team relationships.

Increase employee engagement

This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus we provide at Tribal Worldwide.  We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.