Client Manager

Machinify is the leading provider of AI-powered software products that transform healthcare claims and payment operations. Each year, the healthcare industry generates over $200B in claims mispayments, creating incredible waste, friction and frustration for all participants: patients, providers, and especially payers. Machinify’s revolutionary AI-platform has enabled the company to develop and deploy, at light speed, industry-specific products that increase the speed and accuracy of claims processing by orders of magnitude.

Machinify is hiring a Client Manager to focus on client interactions, operational processes and procedures, and improving client success/satisfaction within our payment integrity platform. The ideal hire will ensure timely issue resolution and take action on anticipated client needs to deliver value. You will collaborate closely with operational and technical teams both internally and externally to optimize operational success and ensure the Machinify team delivers the best value to our clients through exceptional support strategies.

What you’ll do:

• Ensure the Machinify team delivers value to our clients through efficient operational processes, enhanced reporting, comprehensive user training, and exceptional support strategies

• Identify actionable insights from healthcare claims data and results

• Review all client-facing reporting for accuracy, including reports on: 

  • Impacts of policy customizations or modifications 

  • Comparing actual results to expected or projected results

  • Trends by product, line of business, policy, providers, etc. 

• Develop a deep understanding of the assigned client’s organizational structure, business objectives, and areas of opportunity and translate that understanding into a unique value proposition that Machinify can deliver measurable results against

• Generate materials and reporting that can be leveraged to deliver insights to the customer and demonstrate how the program is performing against key success metrics

• Document and create organizational visibility to key internal stakeholders on:

  • Insights including outstanding roadmap opportunities, areas of risk, and key client activities and expectations

  • Progress of weekly/monthly/quarterly initiatives

  • Key account metrics (e.g., relationship status, progress to goals, roadmap, etc.)

• Work with leadership to communicate and message actionable findings to support client understanding of the data

• Become an expert on the Machinify platform to support user onboarding and training

• Introduce new functionality or capabilities within the Machinify tool and receive product feedback for formal communication internally to our Product team

• Act as a key contact for client inquiries, client support, and all key client deliverables

  • Manage client inquiries and technical support processes by logging, tracking, triaging, and responding to all incoming requests

• Occasional travel requirements up to 25% of the year to meet client needs

What you’ll bring:

• 5-7 years in client-facing roles (client management, customer success, or similar role)

• Proven track record for cultivating and influencing relationships within the healthcare payer market

• Previous experience in the healthcare Payment Integrity space highly preferred

• Demonstrated familiarity with SQL for data creation, amendments and maintenance

• Possess analytical strength and curiosity to make observations, understand questions and explain answers in and about data sets and data processes for healthcare claims

• Excellent communication skills equally adept at presenting prepared materials and speaking to relevant topics extemporaneously

• Ability to work with a range of individuals, manage multiple requests with fast turn-around deadlines

• Driven self-starter mindset, seeking to make a high impact, and eager to collaborate in a cross-functional team environment

• Ability to navigate ambiguity and operate in a autonomous work culture

• High attention to detail and process oriented

• Holds a high level of integrity

What we offer:

• Work from anywhere in the US! Our team is distributed and most of us work from home

• A flexible and trusting environment where you’ll feel empowered to do your best work

• Hardworking and supportive colleagues and a leadership team that understands the importance of recruiting and retaining top talent

• Medical/Dental/Vision benefits for employees & their families w/ 100% monthly premium coverage option

• Competitive salary and equity, 401(k) sponsorship, life insurance

• Generous Learning and Development Reimbursement policy

The salary for this position is based on an array of factors unique to each candidate: Such as years and depth of experience, set skills, certifications, etc.

We are hiring for different levels, and our Recruiting team will let you know if you qualify for a different role/range. Salary is one component of the total compensation package, which includes meaningful equity, excellent healthcare, flexible time off, and other benefits and perks.

Equal Employment Opportunity at Machinify

Machinify is committed to hiring talented and qualified individuals with diverse backgrounds for all of its positions. Machinify believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.