Full-Time

Customer Solutions Engineer

Post-Sales

Posted on 9/3/2024

Docebo

Docebo

1,001-5,000 employees

Corporate e-learning platform utilizing AI

Enterprise Software
Education

Senior

Atlanta, GA, USA

Hybrid office model; in-office presence required.

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
Python
JavaScript
SQL
Requirements
  • 6-8 years’ experience in a technical post-sales or customer success role, ideally within the SaaS industry.
  • Strong technical background with expertise in product architecture, integration, APIs and security.
  • Excellent communication and relationship-building skills, with the ability to interact effectively with a range of stakeholders, including technical teams and C-level executives.
  • Deep understanding of industry standards and technologies (e.g., REST, OAuth 2.0, SAML 2.0).
  • An understanding of programming concepts and the ability to discuss technical specifications, such as APIs, is crucial. Knowledge of JavaScript, Python, or other programming languages is beneficial for facilitating product discussions and developing proofs of concept, though direct coding is not a primary task.
  • Strong understanding of Relational Database Design and ability to create SQL queries to extract reporting data from a variety of sources.
  • Ability to design, build, validate and deploy workflows within IPaaS systems to connect business processes.
  • Ability to analyze customer usage data and translate insights into actionable recommendations.
  • Willingness to engage in continuous learning and adapt to evolving product features and industry trends.
  • Familiarity with the LMS industry and related standards (xAPI, SCORM, AICC).
  • Knowledge of data privacy and security frameworks (ISO27001, SOC2/3 etc.)
Responsibilities
  • Act as a post-sales technical SME for Customer Success Managers (CSM), providing deep product knowledge and technical guidance.
  • Work closely with AM/CSMs to identify and implement product-based strategies for customer retention, product adoption, and account expansion.
  • Design and build customized technical solutions and integrations that align with customer goals, enhancing their overall product experience.
  • Regularly review customer product utilization and engage in strategic discussions to recommend optimizations and encourage adoption of best practices.
  • Facilitate technical empowerment/upskilling sessions for Customer Success team members to enhance their proficiency in dealing with technical queries.
  • Foster strong relationships with customers through regular technical consultations, ensuring they leverage the full potential of our product.
  • Provide your technical expertise to assist in completion of formal customer inquiries such as RFx/Security Questionnaires.

Docebo provides software and support systems for businesses to train their employees and stakeholders using a mix of formal, social, and experiential learning methods, enhanced by artificial intelligence. The platform is designed for corporate clients who need effective training solutions and operates on a subscription-based Software-as-a-Service (SaaS) model. This allows clients to scale their usage according to their needs while generating revenue for Docebo through subscription fees and premium services. The company's goal is to create a comprehensive learning environment that fosters continuous employee development in the growing e-learning market.

Company Stage

IPO

Total Funding

$5.6M

Headquarters

Toronto, Canada

Founded

2005

Growth & Insights
Headcount

6 month growth

10%

1 year growth

10%

2 year growth

10%
Simplify Jobs

Simplify's Take

What believers are saying

  • Docebo's partnership with Class Technologies enhances virtual instructor-led training capabilities.
  • Recognition with nine Brandon Hall Awards reinforces Docebo's leadership in learning innovation.
  • The alliance with Deloitte supports building robust learning ecosystems for large organizations.

What critics are saying

  • Dayforce's new LMS launch could increase competition in the e-learning market.
  • CFO transition might cause temporary instability in Docebo's financial management.
  • Warburg Pincus's share acquisition may lead to increased influence over company decisions.

What makes Docebo unique

  • Docebo integrates formal, social, and experiential learning methods, enhancing learning personalization.
  • The platform leverages advanced AI capabilities for dynamic and personalized learning experiences.
  • Docebo's SaaS model allows scalable and flexible learning solutions for corporate clients.

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Benefits

Paid Vacation

Employee Stock Purchase Plan

Hybrid Work Options

Remote Work Options

INACTIVE