Full-Time

Customer Solutions Engineer

Post-Sales

Posted on 9/3/2024

Docebo

Docebo

1,001-5,000 employees

Corporate e-learning platform utilizing AI

No salary listed

Senior

Atlanta, GA, USA

Hybrid office model; in-office presence required.

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
Python
JavaScript
SQL
Requirements
  • 6-8 years’ experience in a technical post-sales or customer success role, ideally within the SaaS industry.
  • Strong technical background with expertise in product architecture, integration, APIs and security.
  • Excellent communication and relationship-building skills, with the ability to interact effectively with a range of stakeholders, including technical teams and C-level executives.
  • Deep understanding of industry standards and technologies (e.g., REST, OAuth 2.0, SAML 2.0).
  • An understanding of programming concepts and the ability to discuss technical specifications, such as APIs, is crucial. Knowledge of JavaScript, Python, or other programming languages is beneficial for facilitating product discussions and developing proofs of concept, though direct coding is not a primary task.
  • Strong understanding of Relational Database Design and ability to create SQL queries to extract reporting data from a variety of sources.
  • Ability to design, build, validate and deploy workflows within IPaaS systems to connect business processes.
  • Ability to analyze customer usage data and translate insights into actionable recommendations.
  • Willingness to engage in continuous learning and adapt to evolving product features and industry trends.
  • Familiarity with the LMS industry and related standards (xAPI, SCORM, AICC).
  • Knowledge of data privacy and security frameworks (ISO27001, SOC2/3 etc.)
Responsibilities
  • Act as a post-sales technical SME for Customer Success Managers (CSM), providing deep product knowledge and technical guidance.
  • Work closely with AM/CSMs to identify and implement product-based strategies for customer retention, product adoption, and account expansion.
  • Design and build customized technical solutions and integrations that align with customer goals, enhancing their overall product experience.
  • Regularly review customer product utilization and engage in strategic discussions to recommend optimizations and encourage adoption of best practices.
  • Facilitate technical empowerment/upskilling sessions for Customer Success team members to enhance their proficiency in dealing with technical queries.
  • Foster strong relationships with customers through regular technical consultations, ensuring they leverage the full potential of our product.
  • Provide your technical expertise to assist in completion of formal customer inquiries such as RFx/Security Questionnaires.

Docebo provides software and support systems for businesses to train their employees and stakeholders. Its platform combines various learning methods, including formal, social, and experiential learning, enhanced by artificial intelligence for a more personalized experience. Targeting corporate clients in the growing e-learning sector, Docebo operates on a subscription-based model, allowing clients to pay for access based on their needs. The company's goal is to facilitate continuous learning and development within organizations.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Toronto, Canada

Founded

2005

Simplify Jobs

Simplify's Take

What believers are saying

  • The corporate e-learning market is projected to grow at a 15% CAGR until 2028.
  • Docebo's AI-driven solutions align with the demand for personalized learning experiences.
  • Strategic partnerships, like with Deloitte, enhance Docebo's value proposition.

What critics are saying

  • Increased competition from Dayforce's new LMS could impact Docebo's market share.
  • The CFO transition may lead to short-term financial strategy uncertainties.
  • Warburg Pincus's increased stake could influence company strategy or governance.

What makes Docebo unique

  • Docebo integrates formal, social, and experiential learning methods in its platform.
  • The platform leverages AI to personalize and enhance the learning experience.
  • Docebo's SaaS model allows scalable and flexible learning solutions for corporate clients.

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Benefits

Paid Vacation

Employee Stock Purchase Plan

Hybrid Work Options

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

10%

1 year growth

10%

2 year growth

10%
Private Capital Journal
Mar 5th, 2025
Warburg Pincus increases stake in Docebo to 12.01%

Warburg Pincus LLC increased stake in Docebo to 3,630,715 shares (12.01%) second behind Intercap Equity (12,655,249 shares or 41.7%)…

Financial Post
Jan 2nd, 2025
Docebo Inc. Announces CFO Transition

Docebo Inc. announces CFO transition.

Stock Titan
Dec 18th, 2024
Docebo Recognized with Nine Brandon Hall Excellence in Technology Awards, Reinforcing Leadership in Learning Innovation

This year, Docebo has been honored with seven Gold and two Silver awards across the Learning and Development Technology, Future of Work, and Sales Enablement Technology categories.

Stock Titan
Dec 5th, 2024
Docebo Named a 2024 AWS Rising Star Technology Partner of the Year

Docebo named a 2024 AWS Rising Star Technology Partner of the Year.

Morningstar
Dec 3rd, 2024
Class Announces Partnership with Docebo to Transform Virtual Training for Corporate Learning & Development

Class Technologies Inc., the global leader in virtual classrooms, today announced a strategic partnership with Docebo (NASDAQ:DCBO; TSX:DCBO), a leading provider of learning platforms, to transform virtual instructor-led training (VILT).

INACTIVE