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Full-Time

Customer Solutions Engineer

Post-Sales

Updated on 9/21/2024

Docebo

Docebo

501-1,000 employees

Corporate e-learning platform utilizing AI

Education
Enterprise Software

Senior, Expert

Atlanta, GA, USA

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
Python
Sales
JavaScript
Communications
SQL
REST APIs
Requirements
  • 6-8 years’ experience in a technical post-sales or customer success role, ideally within the SaaS industry.
  • Strong technical background with expertise in product architecture, integration, APIs and security.
  • Excellent communication and relationship-building skills, with the ability to interact effectively with a range of stakeholders, including technical teams and C-level executives.
  • Deep understanding of industry standards and technologies (e.g., REST, OAuth 2.0, SAML 2.0).
  • An understanding of programming concepts and the ability to discuss technical specifications, such as APIs, is crucial. Knowledge of JavaScript, Python, or other programming languages is beneficial for facilitating product discussions and developing proofs of concept, though direct coding is not a primary task.
  • Strong understanding of Relational Database Design and ability to create SQL queries to extract reporting data from a variety of sources
  • Ability to design, build, validate and deploy workflows within IPaaS systems to connect business processes
  • Ability to analyze customer usage data and translate insights into actionable recommendations.
  • Willingness to engage in continuous learning and adapt to evolving product features and industry trends.
Responsibilities
  • Act as a post-sales technical SME for Customer Success Managers (CSM), providing deep product knowledge and technical guidance.
  • Work closely with AM/CSMs to identify and implement product-based strategies for customer retention, product adoption, and account expansion.
  • Design and build customized technical solutions and integrations that align with customer goals, enhancing their overall product experience.
  • Regularly review customer product utilization and engage in strategic discussions to recommend optimizations and encourage adoption of best practices.
  • Facilitate technical empowerment/upskilling sessions for Customer Success team members to enhance their proficiency in dealing with technical queries.
  • Foster strong relationships with customers through regular technical consultations, ensuring they leverage the full potential of our product.
  • Provide your technical expertise to assist in completion of formal customer inquiries such as RFx/Security Questionnaires.

Docebo creates software and support systems to help businesses train their employees and stakeholders. Its platform combines various learning methods, such as formal, social, and experiential learning, enhanced by artificial intelligence to make the learning experience more personalized and dynamic. Targeting corporate clients across different industries, Docebo operates in the rapidly growing corporate e-learning sector, which emphasizes the importance of continuous employee development. The company uses a Software-as-a-Service (SaaS) model, allowing clients to subscribe and pay a recurring fee based on their usage and required features. This subscription model provides a steady revenue stream and the flexibility for clients to scale their training solutions. Docebo stands out from competitors by integrating multiple learning approaches and leveraging AI to enhance the training process.

Company Stage

Series A

Total Funding

$6.4M

Headquarters

Toronto, Canada

Founded

2005

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Simplify's Take

What believers are saying

  • Docebo's recognition with seven Brandon Hall Group Excellence in Technology Awards underscores its industry leadership and innovative capabilities.
  • Recent investments from firms like Intact Investment Management and Russell Investments Group highlight strong market confidence in Docebo's growth potential.
  • The introduction of 'Docebo for Microsoft Teams' expands its integration capabilities, making it more versatile and accessible for users.

What critics are saying

  • The competitive landscape of the e-learning sector is intense, requiring continuous innovation to maintain market position.
  • Dependence on subscription fees means that economic downturns or budget cuts in client companies could impact revenue.

What makes Docebo unique

  • Docebo integrates formal, social, and experiential learning methods into a single platform, setting it apart from traditional LMS providers.
  • The use of artificial intelligence to personalize learning experiences offers a dynamic and adaptive training solution, unlike many competitors.
  • Docebo's SaaS model allows for scalable and flexible usage, catering to the varying needs of corporate clients.