Full-Time

Customer Solutions Engineer

Post-Sales

Posted on 9/3/2024

Docebo

Docebo

1,001-5,000 employees

Corporate e-learning platform utilizing AI

No salary listed

Senior

Atlanta, GA, USA

Hybrid office model; in-office presence required.

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
Python
JavaScript
SQL
Requirements
  • 6-8 years’ experience in a technical post-sales or customer success role, ideally within the SaaS industry.
  • Strong technical background with expertise in product architecture, integration, APIs and security.
  • Excellent communication and relationship-building skills, with the ability to interact effectively with a range of stakeholders, including technical teams and C-level executives.
  • Deep understanding of industry standards and technologies (e.g., REST, OAuth 2.0, SAML 2.0).
  • An understanding of programming concepts and the ability to discuss technical specifications, such as APIs, is crucial. Knowledge of JavaScript, Python, or other programming languages is beneficial for facilitating product discussions and developing proofs of concept, though direct coding is not a primary task.
  • Strong understanding of Relational Database Design and ability to create SQL queries to extract reporting data from a variety of sources.
  • Ability to design, build, validate and deploy workflows within IPaaS systems to connect business processes.
  • Ability to analyze customer usage data and translate insights into actionable recommendations.
  • Willingness to engage in continuous learning and adapt to evolving product features and industry trends.
  • Familiarity with the LMS industry and related standards (xAPI, SCORM, AICC).
  • Knowledge of data privacy and security frameworks (ISO27001, SOC2/3 etc.)
Responsibilities
  • Act as a post-sales technical SME for Customer Success Managers (CSM), providing deep product knowledge and technical guidance.
  • Work closely with AM/CSMs to identify and implement product-based strategies for customer retention, product adoption, and account expansion.
  • Design and build customized technical solutions and integrations that align with customer goals, enhancing their overall product experience.
  • Regularly review customer product utilization and engage in strategic discussions to recommend optimizations and encourage adoption of best practices.
  • Facilitate technical empowerment/upskilling sessions for Customer Success team members to enhance their proficiency in dealing with technical queries.
  • Foster strong relationships with customers through regular technical consultations, ensuring they leverage the full potential of our product.
  • Provide your technical expertise to assist in completion of formal customer inquiries such as RFx/Security Questionnaires.

Docebo creates software and support systems to help businesses train their employees and stakeholders. Its platform combines various learning methods, such as formal, social, and experiential learning, enhanced by artificial intelligence to make the learning experience more personalized and dynamic. Targeting corporate clients across different industries, Docebo operates in the rapidly growing corporate e-learning sector, which emphasizes the importance of continuous employee development. The company uses a Software-as-a-Service (SaaS) model, allowing clients to subscribe and pay a recurring fee based on their usage and required features. This subscription model provides a steady revenue stream and the flexibility for clients to scale their training solutions as needed.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Toronto, Canada

Founded

2005

Simplify Jobs

Simplify's Take

What believers are saying

  • Docebo's partnership with PepTalk enhances its platform with expert speaker booking services.
  • Recognition as a Diamond Level Smartchoice Provider boosts Docebo's credibility in the industry.
  • The strategic alliance with Deloitte strengthens Docebo's position in building learning ecosystems.

What critics are saying

  • Emerging e-learning platforms with similar AI features may threaten Docebo's market share.
  • Continuous R&D investment is needed to keep pace with rapid AI advancements, straining resources.
  • Economic downturns could reduce client spending on training, impacting Docebo's revenue.

What makes Docebo unique

  • Docebo integrates formal, social, and experiential learning methods, enhancing traditional LMS offerings.
  • The platform's AI capabilities personalize learning, making it dynamic and tailored to individual needs.
  • Docebo's SaaS model provides scalable, subscription-based access to its comprehensive learning platform.

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Benefits

Paid Vacation

Employee Stock Purchase Plan

Hybrid Work Options

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

10%

1 year growth

10%

2 year growth

10%
Montreal Gazette
Apr 8th, 2025
Docebo Announces Brandon Farber As Chief Financial Officer

Mr. Farber joined Docebo in October 2021 as Vice President of Finance, where he was directly responsible for managing all finance functions.

Stock Titan
Apr 8th, 2025
Docebo Announces Brandon Farber As Chief Financial Officer

Docebo (NASDAQ:DCBO; TSX:DCBO) has promoted Brandon Farber to Chief Financial Officer, effective immediately, following his interim CFO role since March 1, 2025.

PRWeb
Apr 8th, 2025
Peptalk And Docebo Partner To Launch First-Ever Expert Speaker Booking Service Inside Any Lms

"This partnership makes life easier for LD teams," said Ant Cauchi, PepTalk co-founder. "They can now plug live speaker sessions into learning programmes in just a few clicks, whether they need something bespoke or ready-made on today's most urgent business topics. It's all about speed and impact."

Docebo
Mar 27th, 2025
Docebo Certified as Diamond Level Smartchoice(R) Preferred Provider by Brandon Hall Group

Boca Raton, FL, March 27, 2024 - Brandon Hall Group, the leader in Empowering, Recognizing and Certifying Excellence in HCM recently announced that Docebo is certified as a Diamond Level Smartchoice(R) Preferred Solution Provider.

Private Capital Journal
Mar 5th, 2025
Warburg Pincus increases stake in Docebo to 12.01%

Warburg Pincus LLC increased stake in Docebo to 3,630,715 shares (12.01%) second behind Intercap Equity (12,655,249 shares or 41.7%)…

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