VU Experience Specialist

At Veterans United, we are committed to building the best possible experience for the borrowers we serve. Our VU Experience Specialist team supports this by reviewing our client’s experience to assess how our company values are displayed in every interaction.

We’re looking for candidates who are comfortable with repetitive tasks, have high attention to detail, are team centered, and have the ability to pivot and adapt to change. If this sounds like you, you might be just the person we are looking for.

As a VU Experience Specialist, you complete call audits and review borrower interactions to provide feedback to leadership. You will be successful if you can produce a high volume of quality audits with minimal errors and are flexible to support the company’s initiatives. Your work environment will be flexible, supportive, and team focused.

Job duties will vary upon assignment but may include:

• Conduct call quality recording reviews to assess the client experience.

• Collaborate with Associate Directors of Production to provide a thorough client experience analysis based on specific requests.

• Conduct client experience assessments by reviewing all available client interactions.

• Remain knowledgeable on company and industry guidelines and practices. Stay up to date on best practices, business tools, and workflows by attending trainings and team meetings.

• Perform other duties as assigned, excluding licensed activity.

We’re always looking for folks who are passionate about what they do and will deliver results with integrity, while enhancing the lives of those around them. In fact, those lines are right from our values.

We’ll also want to know you can demonstrate these attributes:

• Dedicated work ethic

• Thrive in a highly cooperative work setting

• Exemplary customer service skills

• Excel in fast-paced, results-oriented environment

• Thrive in a highly cooperative work setting

• Ability to maneuver through numerous platforms

• High attention to detail

Learn more about us on Glassdoor and our career site at vu.com/careers
 

Veterans United Home Loans and its affiliates are proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.