Site Reliability Engineer 2

About Vista Equity Partners

Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem.

Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams.

About Amtech

Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics — empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise.

With Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem.

Our Employee Value Proposition

Role Description

Amtech is scaling its Platform Engineering organization in India as our products move to a fully AWS-hosted, multi-tenant SaaS model. Our SRE practice keeps Encore, LabelTraxx, and supporting platforms reliable, observable, and secure across a multi-account AWS estate.

As a Platform Engineer on the SRE track, you will build and operate the monitoring, automation, and incident response systems that keep Amtech's services running. You will own defined services end to end, automate away toil, and contribute to reliability standards used by the global team.

This is a hands-on technical role that combines operational discipline with software engineering to drive continuous reliability improvement.

KEY RESPONSIBILITIES

Reliability & Performance

• Build and maintain monitoring, alerting, and reliability tooling on our OpenTelemetry-based stack (OpenObserve, CloudWatch) with PagerDuty for alert routing and escalation.
• Analyze production performance, capacity, and error budgets to maintain agreed SLIs and SLOs for your services.
• Implement automated health checks, scaling rules, and self-healing mechanisms to reduce manual intervention.
• Contribute to root cause analysis and post-incident reviews, driving permanent fixes.

Automation & Operations

• Build and maintain infrastructure automation in Terraform across Amtech's multi-account AWS organizations.
• Develop and maintain CI/CD pipelines in GitHub Actions.
• Operate containerized and serverless workloads on ECS Fargate, EKS, and Lambda, including RDS PostgreSQL-backed services.
• Implement safe deployment patterns: automated rollbacks, blue/green, and canary releases.

Incident Response & On-Call

• Participate in the 24/7 PagerDuty on-call rotation and lead response for incidents in your service area.
• Reduce MTTD and MTTR through proactive automation and observability improvements.
• Write and maintain runbooks used across the global SRE team.

Security & Compliance

• Embed security into automation and deployments: IAM design, secrets management, least privilege.
• Maintain systems in line with SOC 2 and ISO 27001 controls, producing audit evidence as part of normal operations.

AI Competency

• Apply AI tools across IaC, pipeline, and automation work with plan review and non-production testing before promotion; understand the blast radius of AI-generated changes.
• Validate AI output against specifications and standards, including AI-generated tests: review coverage and assertions, not just green results.
• Use approved tools only and apply Amtech's data classification policy to every AI interaction.

Collaboration & Continuous Improvement

• Partner with developers to design services for operability, scalability, and resilience.
• Coordinate with U.S. and India peers to keep reliability practices consistent globally.

SKILLS & QUALIFICATIONS

• 2-4 years of hands-on experience in SRE, DevOps, or cloud engineering roles.
• Demonstrated ability to operate production workloads on AWS (EC2, ECS/EKS, RDS, S3, IAM, VPC).
• Working proficiency with Terraform and Git-based CI/CD (GitHub Actions or similar).
• Solid scripting ability in Python or Bash applied to real automation problems.
• Experience with modern observability practices (metrics, logs, traces) and tools such as OpenTelemetry, CloudWatch, Prometheus, or Grafana,Windows server,VMware Infrastructure
• Understanding of SLO/SLI-driven operations and structured incident management.
• Sound grasp of networking, DNS, and cloud security fundamentals.
• Disciplined AI-assisted engineering practice: structured prompting, output validation, and awareness of where AI-generated code fails.
• Bachelor's degree in Computer Science, Engineering, or a related discipline, or equivalent demonstrated skills.

PREFERRED QUALIFICATIONS

• AWS Certified SysOps Administrator, DevOps Engineer, CKA/CKAD, or Terraform Associate.
• Experience supporting multi-tenant SaaS or account-per-customer AWS architectures.
• Exposure to PagerDuty or equivalent incident management platforms.
• Experience operating AI/LLM-backed services or building agentic automation under governance controls.

Why Join Amtech

At Amtech, you will drive meaningful financial impact in a growing enterprise software organization while benefiting from Vista’s world-class ecosystem. You’ll collaborate with talented peers, leverage cross-portfolio learning programs, and help shape the future of Amtech’s financial operations and systems. Build your career with Amtech — backed by the strength, scale, and innovation culture of Vista.