Resource Management Specialist
Posted on 11/16/2022
Austin, TX, USA
- 4-6 years of total work experience; minimum of 2 years relevant experience
Firmwide Operations at Point B delivers internal and external results through leadership, process, people, and technology while supporting employees in delivering their best for our customers.
Our operations team includes roles focused on People & Culture, Executive Talent, Risk & Legal, Finance, Travel & Events, Communications & Change Management, IT & Facilities, and Marketing. Working across these disciplines we create the foundation from which Point Bers discover and grow their careers.
What makes Point B different? An employee-ownership model that gives you a voice in directing your career and building our company. Diverse leadership opportunities to expand your skills, along with the support needed to deliver great results. A unique culture that recognizes the importance of flexibility and collaboration.
Point B has been consistently recognized as one of the best places to work by Fortune® magazine, The Wall Street Journal, Consulting® magazine, Vault.com® and many others.
The Resource Management Specialist works with the Resource Management team as a key contributor to resource management operations. This role may receive requests from demand and supply resource managers so they must have strong awareness of resource management operations and strategies in addition to good critical thinking skills. The Specialist will manage a portfolio of supply or demand, as well as create and manage resource management operational processes. This position will grow to manage a broader supply or demand portfolio, as well as other operational responsibilities on the team.
WHAT YOU’LL GET TO DO:
Manage portfolio of resources including status, availability, and skills
Establish and maintain relationships with associates to understand their professional goals, strengths, experience, and preferences; provide staffing guidance within areas of interest and how to increase staffability
Advocate for associate staffing preferences, while balancing client and firm needs
Partner with HR on leaves of absence, performance concerns, and attrition risk
Work with associates as they roll-off assignments to ensure project close activities are complete (e.g., updates to on-site/travel preferences, skills inventory, resumes, schedules and project summaries)
Monitor associate assignment data and follow-up with associates and Account Leader’s for clean-up, as needed
Manage Talent on Deck weekly meetings
Manage portfolio of demand including intake, prioritization, and fulfillment
Manage intake of resource requests, including reviewing and confirming completeness and quality of staffing data
Collaborate with Recruiting and/or Business Partners to engage additional supply channels
Partner with RMs to coordinate staffing for large teams; support status and next steps for sourcing, interviewing, and confirming each role
Manage extensions with Account Leaders and update supply and demand status accordingly
Coach Account Leaders on Salesforce, as needed to drive quality and detailed RRs to facilitate the staffing process
Source and identify Point B candidates for roles and make initial recommendations
Manage process from sourcing and vetting to presentation and confirmation
Conduct regular status meetings and escalate, as needed
Create and manage the Resource Management ‘Center of Excellence’ (e.g., update/create process documentation, best practices, tips & tricks, policies in Teams)
Maintain and create Resource Management Reports/Dashboards in Salesforce and identify Tableau reporting needs
Identify, recommend and/or implement process enhancements relative to scope of responsibilities
Document requirements for Resource Management Salesforce optimization and serve as liaison to IT
Support Resource Management projects as needed, coordinating across the team; proactively build project management skills to meet evolving needs of team
Provide coordination and tool support, as required
Maintains confidentiality regarding sensitive people data
Supports team efforts and builds authentic relationships with individuals in work groups and teams
Consistently demonstrates and lives Point B cultural tenets and values
Participates in firm culture activities to connect regularly with other Point B’ers (e.g., FW Ops Meetings)
WHAT WE OFFER:
The opportunity to affect the learning approach for our firm’s future
The chance to impact the journey of our employees’ growth and development
An environment that encourages you to identify new opportunities and the support to make it happen
The opportunity to build and be part of a fun and collaborative culture with teams that are as passionate about their communities as they are about their work
WHAT WE EXPECT YOU’VE ALREADY DONE:
4-6 years of total work experience; minimum of 2 years relevant experience
B.A. or B.S. required
Knowledge of project management methodologies and tools
Experience with process definition and optimization
Experience being an effective member of a team
Experience with Salesforce, preferred
Advanced Microsoft Excel skills including pivot tables, v-lookups, etc
Solid communication, interpersonal, organizational, analytical, critical thinking, attention to detail and negotiating skills
Ability to multi-task and set/manage priorities concurrently and meet deadlines with some supervision
Consulting industry or Professional Services experience desired, not required
THE KIND OF PEOPLE WE LOOK FOR:
Talented, agile individuals with a growth mindset who are excited to help build a growing firm
Innate problem solvers who want to grow in a flexible, collaborative culture
Engaging leaders who make a positive impact on their firm, clients, and communities
Versatile people who thrive on variety and challenge
Successful in ambiguous environments
Desire to and ability to learn
Passion for Point B’s Mission, Vision, Values & Culture
Gets it done brand and attitude
Ability to work from home
Ability to work non-standard work hours when necessary
YOUR OFFICE HOME BASE:
INTRIGUED TO LEARN MORE?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.
ABOUT POINT B
Point B is a consulting company dedicated to helping organizations with critical initiatives in the areas of customer engagement, growth investments, workforce experience and operations excellence. Our diverse set of experts spans 13 U.S. locations, with international reach via our partnership with Nextcontinent. We’ve helped global organizations of all stages and sizes achieve sustainable success by focusing on the humans at the center of change.
What makes Point B Different?
Our Founding Purpose and Values of our firm. Be part of a fun and collaborative culture with teams that are as passionate about their communities as they are about their clients
Employee Ownership – Giving you a voice in directing your career and building our firm
Benefits – Our comprehensive package includes competitive base pay and an annual bonus, complete health benefits including an option for 100% employer paid premium for medical, vision and dental coverage for employees, ownership shares through our ESOP, self-directed time off and more
Work-Life Balance – A unique culture that recognizes the importance of flexibility and collaboration. Our local and national model empowers you to choose the life you want
Award winning – We are proud to be named a Best Workplace in the US by Fortune magazine, Best Workplaces for Millennials, and Best Workplaces for Women. Hear more about why people love working at Point B on GlassDoor
We are an equal opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status or disability.
Management consulting and venture investment
Point B's mission is to build an enduring firm for the benefit of our people by creating value in diverse ways and putting others first.
- Employee ownership through ESOP
- Competitive pay & annual bonus
- Comprehensive health benefits
- Flexible wellness stipend
- Paid parental leave
- Unlimited vacation
- Flexible leave of absence
- Community leadership support
- Social & community events
- Professional development stipend
- Financial planning & 401(k)
- Life & disability
- Technology stipend
Company Core Values