The Resource Management Specialist works with the Resource Management team as a key contributor to resource management operations. This role may receive requests from demand and supply resource managers so they must have strong awareness of resource management operations and strategies in addition to good critical thinking skills. The Specialist will manage a portfolio of supply or demand, as well as create and manage resource management operational processes. This position will grow to manage a broader supply or demand portfolio, as well as other operational responsibilities on the team.

Manage portfolio of resources including status, availability, and skills

Establish and maintain relationships with associates to understand their professional goals, strengths, experience, and preferences; provide staffing guidance within areas of interest and how to increase staffability

Advocate for associate staffing preferences, while balancing client and firm needs

Partner with HR on leaves of absence, performance concerns, and attrition risk

Work with associates as they roll-off assignments to ensure project close activities are complete (e.g., updates to on-site/travel preferences, skills inventory, resumes, schedules and project summaries)

Monitor associate assignment data and follow-up with associates and Account Leader’s for clean-up, as needed

Manage Talent on Deck weekly meetings

Manage portfolio of demand including intake, prioritization, and fulfillment

Manage intake of resource requests, including reviewing and confirming completeness and quality of staffing data

Collaborate with Recruiting and/or Business Partners to engage additional supply channels

Partner with RMs to coordinate staffing for large teams; support status and next steps for sourcing, interviewing, and confirming each role

Manage extensions with Account Leaders and update supply and demand status accordingly

Coach Account Leaders on Salesforce, as needed to drive quality and detailed RRs to facilitate the staffing process

Source and identify Point B candidates for roles and make initial recommendations

Manage process from sourcing and vetting to presentation and confirmation

Conduct regular status meetings and escalate, as needed   

Create and manage the Resource Management ‘Center of Excellence’ (e.g., update/create process documentation, best practices, tips & tricks, policies in Teams)

Maintain and create Resource Management Reports/Dashboards in Salesforce and identify Tableau reporting needs

Identify, recommend and/or implement process enhancements relative to scope of responsibilities

Document requirements for Resource Management Salesforce optimization and serve as liaison to IT

Support Resource Management projects as needed, coordinating across the team; proactively build project management skills to meet evolving needs of team

Provide coordination and tool support, as required

Maintains confidentiality regarding sensitive people data

Supports team efforts and builds authentic relationships with individuals in work groups and teams

Consistently demonstrates and lives Point B cultural tenets and values

Participates in firm culture activities to connect regularly with other Point B’ers (e.g., FW Ops Meetings)

The opportunity to affect the learning approach for our firm’s future

The chance to impact the journey of our employees’ growth and development

An environment that encourages you to identify new opportunities and the support to make it happen

The opportunity to build and be part of a fun and collaborative culture with teams that are as passionate about their communities as they are about their work

4-6 years of total work experience; minimum of 2 years relevant experience

B.A. or B.S. required

Knowledge of project management methodologies and tools

Experience with process definition and optimization

Experience being an effective member of a team

Experience with Salesforce, preferred

Advanced Microsoft Excel skills including pivot tables, v-lookups, etc

Solid communication, interpersonal, organizational, analytical, critical thinking, attention to detail and negotiating skills

Ability to multi-task and set/manage priorities concurrently and meet deadlines with some supervision

Consulting industry or Professional Services experience desired, not required

 

Talented, agile individuals with a growth mindset who are excited to help build a growing firm 

Innate problem solvers who want to grow in a flexible, collaborative culture

Engaging leaders who make a positive impact on their firm, clients, and communities

Versatile people who thrive on variety and challenge

Successful in ambiguous environments 

Desire to and ability to learn

Passion for Point B’s Mission, Vision, Values & Culture

Gets it done brand and attitude 

Ability to work from home 

Ability to work non-standard work hours when necessary 

#LI-PB

#EL

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.

Point B is a consulting company dedicated to helping organizations with critical initiatives in the areas of customer engagement, growth investments, workforce experience and operations excellence. Our diverse set of experts spans 13 U.S. locations, with international reach via our partnership with Nextcontinent. We’ve helped global organizations of all stages and sizes achieve sustainable success by focusing on the humans at the center of change.  

    

What makes Point B Different?  

Our Founding Purpose and Values of our firm. Be part of a fun and collaborative culture with teams that  are as passionate about their communities as they are about their clients 

Employee Ownership  – Giving you a voice in directing your career and building our firm 

Benefits – Our comprehensive package includes competitive base pay and an annual bonus, complete health benefits including an option for 100% employer paid premium for medical, vision and dental coverage for employees, ownership shares through our ESOP, self-directed time off and more

Work-Life Balance – A unique culture that recognizes the importance of flexibility and collaboration. Our local and national model empowers you to choose the life you want  

Award winning – We are proud to be named a Best Workplace in the US by Fortune magazine, Best Workplaces for Millennials, and Best Workplaces for Women. Hear more about why people love working at Point B on GlassDoor

We are an equal opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status or disability.