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Partner Success Solution Architect (Remote)
Posted on 5/21/2022
INACTIVE
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Leadership
Management
Sales
Writing
Requirements
  • Experience with B2B, Channel, Global System Integrators (GSI), or Managed Service Providers (MSP/MSSP)
  • Organized and self-driven, understanding dependencies and possessing the ability to thoughtfully escalate concerns where appropriate
  • Experience curating and writing documentation for a variety of audiences
  • Working knowledge in some of the following areas: Endpoint Defense, Modern Malware Lifecycle, Threat Intelligence, Security Operations, Incident response, Endpoint Management
  • Excellent communication and presentation skills with the ability to present to a variety of external audiences, including leadership
  • Experience using CRM and LMS
  • Ability to travel both domestic and internationally up to 10%
  • Optional: Business development experience in a consulting and/or services environment
  • Optional: CISSP, CEH, Security+, or similar certifications
Responsibilities
  • Develop and maintain strong, productive relationships with key partner business and technical stakeholders
  • Assist with onboarding new partners in concert with Technical Account Management, Business Development, Alliances, and the broader Solution Architecture organization
  • Identify opportunities to drive operational excellence across the partner ecosystem in collaboration with the broader Solution Architecture and Alliances organizations
  • Curate, create, and maintain partner focused technical documentation (FAQ's, Bulletins, Product Updates, etc.) to drive repeatable outcomes
  • Build and maintain partner-focused CrowdStrike University training tracks and required coursework in partnership with our Training and Sales Operations teams
  • Guide partners through CrowdStrike's training and certification programs, ensuring compliance
  • Maintain situational awareness of open partner support cases in collaboration with our customer success and technical account management teams to ensure proper resolution
  • Contribute to regular cross-functional touch points with partners to deliver health checks, product updates, technical enablement sessions, demos etc
  • Act as the primary point of contact for partners in support of our business systems; CRM, LMS, etc
  • Oversee end-customer onboarding for managed service partners to ensure a speedy and frictionless experience
  • Provide macro-level reporting and feedback on partner field activities
Crowdstrike

1,001-5,000 employees

Enterprise Security Platform
Company mission
CrowdStrike's mission is to stop breaches and to provide safety and security to some of the world’s largest, most influential companies and, by extension, the billions of people around the world who use their services. CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise.
Benefits
  • Competitive Employee Stock Purchase Plan
  • Remote-friendly culture
  • Market leader in compensation and equity awards
  • Competitive vacation and flexible working arrangements
  • Comprehensive health benefits + 401k plan
  • Paid Parental Leave, including adoption
  • Wellness programs
  • Professional development and mentorship opportunities
  • Open offices have stocked kitchens, coffee, soda and treats
Company Values
  • Autonomy
  • Flexibility
  • Trust
  • Fostering a diverse, inclusive and supportive work environment