Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep.
Position Scope
The Bell Staff are the mobile members of the Front Office, welcoming the guest to the hotel and escorting the guests to their rooms. Orientating the guests with the features of the hotel and their room assisting the guest in any way to make them feel more comfortable. The Bell Staff also assist the guest in departing the hotel.
Essential Duties and Responsibilities
1. The Hay Adams handbook, the department operation manual and hotel policies and procedures are part of this job description.
2.Perform all tasks and duties assigned within the guidelines set by the Standards of Excellence, employee handbook and hotel policies and procedures.
3.Deliver the morning newspapers to each guest room.
4.Answer any inquiries with regards to hotel information.
5.Provide information on the local area and give accurate directions, escorting the guest when possible.
6.Make deliveries to guest rooms.
7.Escort guests checking in to their room, following hotel procedure to inform of all of the hotel features, guest room features and emergency procedures. Assist guest with their luggage.
8.Keep work area clean and presentable, this includes keeping equipment used in the department clean and luggage storage area clean.
9.Store and retrieve luggage for guests.
10.Assist departing guests with their luggage.
11.Each Bell person is empowered to handle guest complaints, within reason. Communicate any guest issues to the manager on duty.
12.Assist the door person, valet, guest service representatives and concierge when needed.
13.Perform any other responsible duties as required and directed.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibilities
This position has no supervisory responsibility.
Education and Experience
High School diploma, general education degree, international equivalent or three to six months experience in a related field required. Previous front door or bell staff experience in a luxury property preferred. Previous customer service experience preferred. Full American driver’s license required.
Language Skills
Must have good knowledge of English, ability to speak clearly read and write. Must be able to listen or read instructions, memos, short correspondences and messages. A second language preferred.
Mathematical Skills
Must have good basic mathematical skills, ability to add, subtract, divide and multiply small amounts.
Reasoning Ability
Ability to carry out detailed, uninvolved instructions both and oral, using common sense understanding required. Ability to deal with problems in a calm professional manner required. Ability to multitask handling many different issues in their area at one time, prioritizing the issues and taking care of them.
Physical Ability
Ability to spend long hours moving around, walking, standing and crouching getting in and out of automobiles. Must be able to work well under pressure and work in emergency situations. Ability to regularly lift bags and objects up to 501bs.
The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled
