Home Equity Quality Analyst

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

About the Job

The Home Equity Quality Analyst will be part of the Lending Innovation team and play a pivotal role in ensuring the launch, success and ongoing stability of Home Equity technology at Key. This role involves the creation of comprehensive test designs along with the definition of the test data that will provide for the most test coverage. The Quality Analyst will perform manual testing, can spot areas where automation might be suitable, and can document detected flaws concisely and with enough supporting information to accelerate resolution. The role closely collaborates with the SysAdmin team, the development team, business analysts and the process owners and participates in scrum ceremonies.

This role specifically requires a candidate with experience or strong knowledge in Home Equity lending products and processes including application flows, disclosures, and compliance components. The ideal candidate can leverage their Home Equity expertise to ensure systems meet both regulatory and user experience standards.

Essential Job Functions

Leading into the Launch of Home Equity in 2025 and 2026, the Home Equity Quality Analyst will play a key role in preparation for a successful Home Equity launch by:

• Developing a mastery in Home Equity systems including, but not limited to, Blend and Empower
• Create and implement a comprehensive test plan for the launch of Home Equity

Post launch in 2026, the Home Equity Quality Analyst will regularly:

• Test & normalize requirements, write test scripts, triage test results, conduct exploratory testing, and specify test data requirements.
• Work closely with BAs in grooming sessions to ensure comprehensive requirements and partner with SETs to ensure thorough test coverage for the application.
• Apply Home Equity domain knowledge to validate functionality tied to loan origination, processing, and fulfillment workflows.
• Identify testing gaps or potential risk areas specific to Home Equity processes, including regulatory and compliance criteria.
• Foster an atmosphere of openness and inclusiveness across teams by building cooperative relationships across the organization to achieve business objectives

Required Skills:

• Understanding of basic object-oriented UAT Test Scripts
• Expert knowledge of the application, its front-end composition, its features and capabilities and its planned future state.
• Demonstrated experience testing complex systems with a focus on the users’ perspective.
• Experience in day-to-day operations of quality assurance techniques and can collaborate with other functional teams to review and elaborate on functional requirements, design test scenarios, and specify test data.
• Experience testing in a fast-paced schedule.
• Direct experience or working knowledge of Home Equity lending systems, guidelines, and processes is strongly preferred.
• Capability to work effectively in group/team settings with strong collaboration skills.
• Ability to work independently with minimal supervision.
• Accountability for tasks and actions.
• Proficient written and verbal communication skills.
• Familiarity with Agile methodologies.
• Proficiency in MS Word, Excel, and PowerPoint.
• Driven to deliver on commitments, remove barriers and effectively leverage resources to deliver quality results.

Competencies:

• Advanced skills in test design and specific experience in writing Gherkin scripts; knowledge of ATDD processes and tools for web and mobile applications.
• Superior quality assurance and analytical skills with basic knowledge of web-based technologies.
• Must be able to see the big picture but also capable of drilling down to the details to identify the range of testing scenarios, the critical functionality, and the areas of greatest impact.
• Expertise in exploratory testing.
• An aptitude for problem solving and the ability to triage defects and pinpoint potential sources of error.
• The ability to test variations when encountering an unexpected result to pinpoint the issue and provide advanced diagnostics when logging a defect.
• Excellent communication skills with the ability to understand technical details and translate them into user-impact-focused insights.
• Strong familiarity with Home Equity customer journeys, documentation (e.g., HELOC agreements, disclosures), and compliance requirements is a plus.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $70,000 to $90,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 09/26/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].