Full-Time
Staff Engineer Customer Success
Palo Alto Networks
10,001+ employees
Provides cybersecurity solutions and services
No salary listed
Senior, Expert
London, UK
- Experience as a Security Incident Responder or SOC analyst/manager
- Experience with development and maintenance of scripts in Python
- Fluent English is a requirement - Any other language is a plus
- Bachelor's degree or equivalent military experience required
- Provide guidance and assistance to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption
- Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
- Working together with product and engineering teams ensuring our customers and partners get the most out of our products
- Continuous contact with customers to expand adoption of our product by utilizing new features and developing additional innovative use cases
- Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale
- JavaScript or PowerShell is a plus
- Familiarity with attack surface management is a plus
- Experience in customer-facing roles (internal or external) is a must
- UK Public sector exposure, preferred
Palo Alto Networks provides a variety of security solutions aimed at protecting organizations from cyber threats. Their products include firewalls, cloud security solutions, and advanced threat detection systems, which help secure both on-premises and cloud environments. The main components of their offerings are the Strata network security platform, Prisma cloud security suite, and Cortex AI-based security operations platform. These tools work together to manage identity and access, and to prevent modern web attacks. Unlike many competitors, Palo Alto Networks combines hardware, software, and subscription services, allowing clients to receive ongoing updates and support to stay protected against new threats. The company's goal is to ensure that businesses and government agencies can safeguard their digital assets and sensitive information effectively.
Company Size
10,001+
Company Stage
IPO
Headquarters
Santa Clara, California
Founded
2015
Simplify's Take
What believers are saying
- Increased demand for AI-driven cybersecurity solutions boosts Palo Alto Networks' market potential.
- Growing interest in Zero Trust models aligns with the company's identity management focus.
- 5G adoption drives need for advanced network security, benefiting Palo Alto's firewall products.
What critics are saying
- Integration challenges from acquiring Protect AI may disrupt operations.
- Departure of key leader Rajnish Gupta could impact Cortex division's performance.
- Skyflow's new data privacy vault increases competition in AI security space.
What makes Palo Alto Networks unique
- Palo Alto Networks offers a comprehensive cloud native application protection platform.
- The company provides advanced security technologies for diverse clients, including governments.
- Key products include Strata, Prisma, and Cortex, enhancing on-premises and cloud security.
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Benefits
FLEXBenefits
Healthcare
Wellness
Development
Financial: Traditional & Roth 401(k) options
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Growth & Insights and Company News
6 month growth
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↑ 0%/PRNewswire/ -- Palo Alto Networks® (NASDAQ: PANW), the global cybersecurity leader, today announced that it has entered into a definitive agreement to acquire...
PALO ALTO, Calif.-(BUSINESS WIRE)-#ai-Skyflow, the AI and data privacy vault company, today announced the launch of the Skyflow PII Data Privacy Vault as a Snowflake Native App on Snowflake Marketplace.
PALO ALTO, Calif.-(BUSINESS WIRE)-Endor Labs, the leader in open source software security, today appointed industry veteran Karl Mattson as the company's first Chief Information Security Officer (CISO).
PALO ALTO, Calif.-(BUSINESS WIRE)-You.com, an AI-powered productivity engine, today announced a partnership with Wort & Bild Verlag, Germany's leading health media provider.
With over 30 years of IT and cybersecurity experience driving momentum for enterprises, Gupta joins the company from Palo Alto Networks, where he was the India country director for the Cortex division.