Full-Time
Relativity
1,001-5,000 employees
E-discovery software for legal processes
No salary listed
Expert
Remote in UK
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- Relativity experience
- RCA required
- Ability travel 10% of the time for customer engagements
- Develop a robust understanding of projects impacting your service area and ensuring service impact is minimized
- Help guide the resolution of critical customer incidents
- Initiate and lead Customer Action Plans as needed to ensure customers have a positive and successful experience using Relativity
- Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers
- In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals
- Drive internal service review meetings covering performance, service improvements, quality, and process
- Partner with other senior level team members, Product, Operations and Engineering as needed to troubleshoot and resolve customer incidents
- When interacting with our customers, take the initiative to provide the best practices on the use of Relativity
- Maintain the flexibility to work any on-call schedules, or other time frames as needed or requested
- Commitment to and consistent demonstration of core company values
- Contribute to and follow Knowledge-Centered Support (KCS) processes and best practices
- Exhibit subject matter expert (SME) knowledge in at least one vertical
Relativity specializes in e-discovery software, which is used to identify, collect, and produce electronically stored information for legal cases and investigations. Their main product, RelativityOne, is a cloud-based platform that provides tools for every step of the e-discovery process, including preserving information, data collection, initial analysis, data preparation, review, sharing, and analytics. Unlike many competitors, Relativity operates on a subscription model, allowing clients to access the software for a recurring fee, which supports ongoing updates and improvements. The company also offers custom integrations through the Relativity App Hub and emphasizes community engagement through training and resources. Relativity's goal is to help organizations effectively manage and analyze large volumes of data for legal and regulatory purposes while fostering a culture of inclusion and continuous learning.
Company Size
1,001-5,000
Company Stage
Late Stage VC
Total Funding
$138.2M
Headquarters
Chicago, Illinois
Founded
2001
Simplify's Take
What believers are saying
- Relativity's AI solutions address APAC's interest in data privacy and governance.
- Integration with OpenAI's API enhances compliance solutions for legal data management.
- Expansion into Australian legal education indicates growing demand for e-discovery expertise.
What critics are saying
- Generative AI's impact on data privacy is a concern in the APAC region.
- Integration with OpenAI's API may pose compliance and security challenges.
- Rapid AI adoption in legal workflows may attract regulatory scrutiny.
What makes Relativity unique
- Relativity offers a comprehensive cloud-based e-discovery platform, RelativityOne.
- The company integrates AI to enhance data discovery and compliance processes.
- Relativity emphasizes community engagement and continuous learning for its users.
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Benefits
Comprehensive health insurance plans
Two holiday breaks per year
401k with employer match
Employee equity program
Training investment program
Unlimited time off
Flexible work arrangements
Growth & Insights and Company News
6 month growth
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↑ 0%Relativity, a global legal technology company, will host its first-ever Relativity Fest Sydney on Tuesday, 8 April, bringing together leading legal minds from across the APAC region.
With Legalweek conference just round the corner, news from the eDiscovery sector is beginning to flow.First up, international eDiscovery vendor Exterro and global alternative legal services provider Integreon this week announced a strategic partnership to deliver managed e-discovery and document review services.AdvertisementTogether, the two industry leaders now provide enterprise customers with a best-in-class managed e-discovery solution that combines Exterro’s software with Integreon’s deep expertise in managed document review.For organisations involved in multiple litigation matters, Exterro’s single-instance storage solution multiplies the savings as documents can be reviewed a single time and leveraged across any number of cases.Advertisement“With the exponential growth of electronically stored information and evolving state and federal regulations, organisations must be more proactive than ever in managing risks – including cyber threats, regulatory compliance, data privacy and legal exposure,” said Bobby Balachandran, Exterro’s founder and CEO. “By combining Exterro’s cutting-edge technology with Integreon’s proven expert services, organizations can effectively find, analyze and protect against these risks, staying ahead of emerging threats.”Elsewhere Everlaw, the cloud-native investigation and litigation platform, on 18 March announced a new GenAI-powered addition to the EverlawAI Assistant portfolio, code-named Project Query, available in a closed beta program and to be demoed at Legalweek 2025. Everlaw says it delivers an AI breakthrough for legal teams to expedite the investigation of a large corpus of documents in seconds.EverlawAI says that Assistant’s Project Query aims to deliver on the promise of retrieval augmented generation, allowing legal teams to ask questions across terabytes of eDiscovery at once, while compensating for legal’s ‘unfriendly’ sprawl of unstructured data. Everlaw designed Project Query with the idea that legal teams may ask about more nuanced elements: behaviours, intent, actors and conditions. We’re told that Query has a sophisticated refinement process to find relevant evidence for natural language queries.“Pinpointing facts in a vast corpus is gold and doing it in seconds is game-changing,” said Steven Delaney, litigation support director at Am Law 200 business law firm Benesch. “Project Query feels more elegant than keyword search, delivering answers—not just documents—instantly
The premier event is designed to advance the industry with hands-on generative AI experiences, expert-led sessions and opportunities to connect with today's leading legal data innovatorsSYDNEY, March 18, 2025 /PRNewswire/ -- Relativity, a global legal technology company, will welcome the APAC community to the very first Relativity Fest Sydney on Tuesday, 8 April. The annual user conference reinforces Relativity's investment in the region, empowering users with cutting-edge AI solutions to collectively drive the future of the legal industry. Thought leaders from APAC's prominent law firms and corporations will come together for a full day of breakout sessions, educational opportunities, live learning labs, immersive experiences using generative AI, and community connection."As the global legal landscape shifts and our industry steps up to meet the moment, we couldn't think of a more ideal time for the APAC community to connect in a bigger and better way than ever before," said Phil Saunders, CEO of Relativity. "Relativity Fest Sydney is an opportunity for us to demonstrate our relentless commitment to supporting the ongoing transformation of our partners' and customers' businesses through the combined strength of advanced AI and the indispensable expertise of the humans wielding it."Setting the standard for AI-driven innovation across the legal data intelligence communityAs generative AI steadily transforms legal workflows, the ANZ community is navigating the delicate balance between innovation and exercising precautions to ensure proper safeguards. According to Generative AI in Legal 2024, an IDC InfoBrief commissioned by Relativity, APAC respondents had a significantly higher interest in generative AI's impact on data privacy and governance than their European and North American counterparts. To address these concerns head on, Relativity is delivering best-in-class solutions that put security at the forefront.Relativity aiR, the company's generative AI product suite, is revolutionising how users solve legal data challenges, providing faster, more accurate and cost-efficient results while keeping security, responsibility and defensibility top of mind
Since the limited availability launch of aiR for Review in January, Relativity has collaborated with over 50 customers and partners to test the solution on millions of documents across over 170 workspaces and matters.
CHICAGO, July 18, 2024 /PRNewswire/ - Relativity, a global legal technology company, today announced it is integrating with OpenAI's ChatGPT Enterprise Compliance API.