Senior Salesforce Business Analyst
Posted on 11/2/2023

1,001-5,000 employees

AI-powered platform for business-consumer conversations
Company Overview
LivePerson is a global pioneer in the realm of business-oriented AI, trusted by hundreds of leading brands to facilitate billions of secure and responsible conversational interactions monthly. The company's Conversational Cloud platform leverages a rich data set and advanced safety tools to harness the power of Generative AI and Large Language Models, driving improved business outcomes. With a focus on fostering authentic, ongoing conversations over AI hype, LivePerson's nearly three-decade-long commitment to connecting businesses and customers has earned it the title of the #1 Most Innovative AI Company by Fast Company.
AI & Machine Learning
Data & Analytics

Company Stage


Total Funding





New York, New York

Growth & Insights

6 month growth


1 year growth


2 year growth

Remote in USA
Experience Level
Desired Skills
Business & Strategy
Sales & Account Management
  • ADM-201 Salesforce Administrator certification
  • Excel / GoogleSheets competency
  • 5 plus years of experience administering a Salesforce environment
  • Experience with SaaS companies and products or background in Sales Operations
  • Comprehensive knowledge of best practice for both system development and sales methodologies
  • Proven track record of building scalable solutions in Salesforce to address business needs
  • Maintain the day to day operations of SFDC environment and related tech stack
  • Work eastern time zone hours
  • Manage the user base of Salesforce and the RevOps tech stack and contribute to efforts to automate onboarding and de-provisioning
  • Work closely with Sales, Marketing, Customer Success, Support, Legal and Deal Desk
  • Create and maintain reports/dashboards in Salesforce
  • Validate and own data movement within Salesforce using Dataloader / Demand Tools
  • Gather and document business requirements and work together with the systems team to declaratively build solutions with flows, validation rules, and integrations with third party applications
  • Assist in data cleansing projects and help implement standard methodologies for ongoing data integrity (clean data in and out) Modify the system to increase benefits and usability.
  • Assist with the review, analysis, implementation and maintenance of any new tools and integrations, both third party and internal
  • Maintain a flexible approach to responsibilities, adjusting focus in response to evolving business demands and new priorities
Desired Qualifications
  • Experience with Salesforce CPQ, Outreach, Marketo, Zuora, ZoomInfo, LeadIQ, Openprise, Gong, LinkedIn Sales Navigator, ClosePlan, Highspot, and Slack