Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: 

The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community.

The Difference You Will Make:

This role will be be involved in critical areas across the AirCover business:

• Program Management lead for AirCover for Hosts. Develop a unified roadmap, manage the work that needs to be done for every AirCover for Hosts release (at least one per year), reengineer existing processes to meet the future needs of the business, and drive program vision to completion. 
• Program Management lead for AirCover for Guests. Manage all work that needs to be done prior to every AirCover for Guests release (at least one per year), as well as designing and supporting pilots and/or slow rollouts of new features to the community. 
• Manage AirCover Annual Planning. Conduct a holistic review of our successes and failures, develop a concise and widely accepted roadmap, and work with finance to build a consolidated financial view of our business.
• Coordinate and manage the AirCover QBR process. This will require the foresight to understand the issues impacting our business today and tomorrow and then gathering those teams in a room four times a year to proactively solve problems
• Other items as required by the business.

A Typical Day: 

• Highly attentive to detail and obsessed with finding and sharing new ways to optimize the work our team does
• Dedicated to giving back to your peers in the form of best practices, and willing to mentor more junior individuals in the organization
• Attentive listener who takes pains to hear out all members of the team prior to deciding on a course of action
• Able to identify the root cause of a problem, prioritize how urgent/important it is, structure the key elements, and exercise sound judgment in solving it
• Have a willingness to hustle and get your hands dirty; desire to operate in a fast-paced, sometimes ambiguous environment
• Decisive when the situation calls for it; willing to escalate for a trade off discussion rather than letting issues stew for a long period of time

Your Expertise:

• 10+ years of experience within a high level program or project management capacity 
• Demonstrated experience of independently managing and delivering large, cross functional projects
• Familiarity with project management tools (e.g. Asana)
• An ability to proactively develop relationships with a wide range of internal and external partners (e.g. Legal, Treasury, Support, Policy, etc)
• Create and deliver a narrative via excellent written and oral communication skills and comfortable with speaking to C-Suite executives
• Ability to stand up and lead meeting series with cross functional partners focused on tracking and completing work
• Familiarity with Google Suite and Keynote

How We’ll Take Care of You:

Our job titles may span more than one career level. The starting base pay for this role is between $150,000 and $185,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.  

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application,, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.