Full-Time
Job Not Found
Acuity Eye Group
201-500 employees
Physician-owned ophthalmology network with comprehensive care
No salary listed
Palm Desert, CA, USA
In Person
 Operations & Logistics (2) |
|---|
| , |
- Must have solid working knowledge of front office and back office procedures, processes and duties.
- Minimum 2-3 years of experience working in a medical office or clinical setting.
- Knowledge of Front Desk and Back Office best practices.
- Minimum High School Diploma, GED or equivalent.
- Team player and contributor coupled with excellent communication skills and interpersonal skills in order to provide guidance to less experienced team members.
- Requires knowledge of training practices, technology applications, and reporting systems; business correspondence and business reporting techniques; and business principles.
- Knowledge of Ophthalmology Clinic management and operations, as well as knowledge of best practices.
- Skills required include use of Microsoft Office Suite and use of standard office equipment.
- Ability to respond to common inquiries from customers, staff, vendors, or other members of the business community.
- Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.
- Ability to direct the work of others and work as a Team Leader and Coach in attainment of goals.
- Ability to interpret and apply policies and procedures.
- Must address others professionally and respectfully by actions, words and deeds.
- Detail oriented, organized, process focused, problem solver, self-motivated proactive, customer service focused.
- Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.
- Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.
- Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the assigned region(s).
- Ensures daily clinic set up and verifies team member attendance.
- Leads daily and weekly huddles with team members to discuss corporate initiatives and track progress of KPIs for assigned office.
- Ensures appointment confirmations are completed the 24-48 hours prior to patient appointment.
- Ensures all services are authorized for that day of service.
- Ensures patient information is updated appropriately in Care Cloud/EMR system.
- Ensures Front Desk has completed daily charges and bank deposits are made in a timely manner.
- Responsible for ordering and maintaining inventory of an appropriate and adequate level of clinical supplies.
- Maintains a clean, neat, and pleasant environment for patients.
- Performs Front Office and Back Office duties if needs arise to ensure smooth clinic operations.
- Works with DFO and/or Regional Clinic Lead to review and ensure optimal staffing ratios.
- Keeps management informed of deliverables, timetables, and issues.
- Assists with efforts to develop a strong team environment, keeping open bi-directional communication.
- Assists with training and onboarding new staff. Leads and coaches team members.
- Implements new procedures and best practices at the clinic level with concurrent accountability.
- Performs office audits as assigned and reports findings.
- Maintains confidentiality of patient data in accordance with HIPAA guidelines.
- Maintains an appropriate professional appearance and demeanor in accordance with Company policies.
- Keeps commitments and keeps direct supervisor informed of work progress, timetables, and issues.
- Maintains strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
- Other duties as assigned by management.
- Associate’s or Bachelor’s Degree.
- Experience in the Ophthalmology industry.
- Experience leading, training, and coaching staff.
- Knowledge of Care Cloud and/or other EMR applications.
- Certified Ophthalmic Assistant or Technician Desired.
Acuity Eye Group operates a physician-owned, vertically integrated network of ophthalmic clinics that grows by acquiring existing ophthalmology practices and providing centralized administrative and operational support. This lets doctors focus on patient care while the network handles business functions. The model combines optometry, ophthalmology, and retinal surgery into a single system that delivers care from routine exams to complex surgeries across many Southern California locations. Unlike PE-backed firms, Acuity Eye Group emphasizes a long-term, practice-first approach without external investors. Its goal is to expand into the largest network of its kind in the United States by improving patients’ quality of life through high-quality eye care and a positive patient experience.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Pasadena, California
Founded
2009
Simplify's Take
What believers are saying
- My Acuity Care program cuts out-of-pocket costs for uninsured patients.
- Comprehensive services streamline patient journey from exams to surgery.
- Acquisition strategy expands footprint across numerous Southern California locations.
What critics are saying
- Name confusion with Acuity Eyecare Austin dilutes brand visibility now.
- EyeCare Partners outbids for 20% more retina market share in 6-12 months.
- Kaiser Permanente siphons insured patients via owned clinics in 12-24 months.
What makes Acuity Eye Group unique
- Physician-owned without private equity enables long-term patient focus.
- Founded 2005 by Dr. Tom S. Chang from Retina Institute of California.
- Vertically integrates optometry, ophthalmology, retina surgery in Southern California.
Help us improve and share your feedback! Did you find this helpful?
Your Connections
People at Acuity Eye Group who can refer or advise you
Benefits
Health Insurance
Paid Sick Leave
Paid Holidays