Full-Time

Customer Success Engineer

Posted on 5/15/2024

Forward Networks

Forward Networks

51-200 employees

Network modeling for operational efficiency

Data & Analytics

Senior

United Kingdom

Required Skills
Sales
Marketing
Requirements
  • B.S. Computer Science or equivalent educational experience
  • 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies
Responsibilities
  • Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies
  • Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
  • Walking customers through the various stages of adoption with Forward Networks Platform
  • Working directly with our internal Product Management, Engineering, Sales and Marketing teams.

Forward Networks specializes in providing a network modeling platform, Forward Enterprise, which features a mathematically accurate digital twin of network environments. This precision supports enhanced operational efficiency and robust security measures. The company’s commitment to avoiding costly network outages and ensuring detailed network visibility showcases its leading role in operational technology, highlighting a competitive advantage in both reducing downtime and increasing the reliability of network management solutions.

Company Stage

Series D

Total Funding

$113M

Headquarters

Santa Clara, California

Founded

2013

Growth & Insights
Headcount

6 month growth

7%

1 year growth

24%

2 year growth

140%

Benefits

Grow with us - We’re an agile team and early-stage company with plenty of opportunities to grow, as a company and as individuals

Competitive pay - Every team member receives a compensation package with competitive pay and equity

We offer top-grade insurance, with medical, dental, and vision benefits for you and your family

Time off - Vacations, holidays, family days. With no tracked time off, you can go as long as it’s okay with your manager