Who we are:

About Viator

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry-leading flexibility and last-minute availability, it’s never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

At Viator, the only thing we love more than travel is data. We slice it, we dice it, and we use it to empower our decision-making. In fact, most would be surprised at how many people in our office can write their own SQL queries. 

The Marketing Analytics Team is seeking a Principal Analyst for Brand who has the analytical and leadership skills as well as business experience to support numerous end-users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality data-driven insigh

What you’ll do:

We are seeking a Principal Analyst - Brand,  who has the analytical skills and business knowledge to play an integral role within the marketing organisation and is looking to join a fast-growing world-class team dedicated to providing the highest quality data-driven insights.

While reporting to Analytics, the Principal Analyst - Brand will be solely responsible for supporting the Brand team with their various needs around reporting across social media, on-site content implementations and off-site/paid tactics. 

• Track campaigns and segment the customer base, as well as identify market trends and monitor competitors. 
• Lead the creation of a tracking and measurement system for brand across the business, defining the right analytical approach and working with engineers to implement change. 
• Define, measure and evaluate relevant paid media KPIs, helping the business to push the paid media agency for the right reporting. 
• Work closely with the media agency analytics team to develop and implement best-in-class ways of measuring the effectiveness of marketing campaigns.

• Lead Brand analysis focused on developing the capability to translate data into actionable insights that will improve performance.
• Provide timely insights and analytical support to different internal stakeholders to support effective business decision-making.
• Proactively seek out opportunities hidden in our or industry data. Articulate your findings into suggested actions for the performance marketing and/or other teams. 
• Identify key success indicators and determine best practices for measurement and reporting. Own and automate reporting tools.
• Assist with ad hoc queries and provide analytical support to our fast-growing business as it evolves. 
• Be the go-to person for brand insights and be closer to the data than anyone else in the company.
• Provide a vital link in the strategy-execution-analysis chain to ensure we move quickly and stay ahead. 
• Develop exceptional relationships with stakeholders and within the team to ensure all workstreams and projects are delivered to the strategic needs and objectives.
• Understand strategic roadmaps and actively influence these driving actionable change.
• Create concepts and justify business case analyses to improve customer engagement and value metrics
• Lead on the measurement of testing analysis to provide insights into true business impact, using deep dive to understand the results
• Work with 3rd party providers and agencies to access and implement any necessary tools and tracking methods when not available in-house.

What are we looking for? 

• Experience: 5-8 years of experience in marketing analytics (ideal backgrounds include a similar analyst role at a paid media agency, fast-paced e-commerce company or travel industry within an international matrix environment, with experience working on Brand Analytics, a data-based consulting role, or other data strategy type positions)
• Education: Bachelor’s Degree in an analytical field (maths, economics, engineering, statistics, etc), Master’s Degree a plus.
• A healthy passion for data and its ability to tell a story.
• Top performer with a proven track record of success in monitoring and analysing multi-million dollar brand marketing campaigns.
• Self-motivated problem solver who thinks both strategically and analytically, with the ability to work independently in a fast-paced environment
• Strong grasp and keen passion for marketing, travel and culture, and an understanding of the linear, digital, social media and entertainment space
• Expertise in marketing effectiveness measurement (e.g. attribution measurement, marketing mix modelling, revenue lift measurement)
• Ability to manage multiple projects and deadlines while working across a wide range of stakeholders, including senior management, diverse departments and third-party analytics teams. 
• Ability to turn large data sets into well-articulated arguments for change
• Strong analytical, conceptual and problem-solving skills with the ability to work under pressure and to tight deadlines, with unwavering attention to detail.
• Ability to take in loose requirements, work independently, ask smart questions, and produce high-quality actionable insights
• Proactive not reactive, with the ability to work independently in a fast-paced environment, providing ongoing actionable insights into campaign performance to relevant stakeholders.
• Ability to break down complex business questions into small pieces and build an overarching framework. Effectively gather relevant information from stakeholders, run data exploration, seek feedback and deliver insights to drive actions
• Strong interpersonal, verbal and written skills as well as proven ability to develop well-written documents and eloquently present

• Understanding of the overall business strategic direction. Seek to make a meaningful contribution to the strategy via your analytics work. Drive insights with the manager’s guidance

• A start-up mentality, roll your sleeves up and get things done.
• Proficiency within social analytics and community management platforms such as Sprout or BrandWatch
• Upskilled in Excel, SQL client, R/Python, Tableau and a few other useful tools of the data trade.
• Confident with learning new tools, technologies, and methodologies.

Perks of Working at Viator

• Competitive compensation packages, including base salary, annual bonus, and equity.
• “Work your way” with flexibility to suit your lifestyle. We take a remote-friendly approach to collaboration, with the option to join on-site as often as you’d like in select locations. 
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

Our Values

We aspire to lead; We’re relentlessly curious;... want to know more? Read up on our values: 

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.  

We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.

Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to [email protected] and let us know the nature of your request . Please include the job requisition number in your message. 

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