Full-Time

Technical Support Engineer

Confirmed live in the last 24 hours

Cloudflare

Cloudflare

1,001-5,000 employees

Provides CDN, security, and serverless solutions

Enterprise Software
Cybersecurity

Entry, Junior

No H1B Sponsorship

United States

Job is hybrid, requiring in-office presence.

Category
Customer Support
Customer Success & Support
IT Support
IT & Security

You match the following Cloudflare's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Ability and willingness to work occasional weekends, holidays, and after hours
  • You are comfortable communicating in writing and always put the customer first
  • You are a motivated self-starter who always looking to expand your skill sets
  • You take initiatives and capable of learning new technologies / systems / features with little guidance
  • You enjoy troubleshooting and solving unknown technical problems and issues
  • You are inquisitive and able to communicate to different kind of audiences
  • You have a solid grasp of problem solving with command line tools (dig/traceroute/curl/tcpdump)
  • You understand how the Internet works
Responsibilities
  • Work with our customers on a variety of technical support issues
  • Collaborate with the Technical Operations team that is responsible for running our global distributed network
  • Learn the inner workings of Cloudflare’s technology and gain a deeper understanding of internet technologies
Desired Qualifications
  • You have experience writing scripts in Bash, Python, JavaScript, or other scripting language
  • You have experience installing and configuring web servers like Apache, Nginx, and IIS
  • You are familiar with Cloudflare and have a site actively using our platform
  • You have web development, hosting, or customer support experience
  • You have the ability to read and write in multiple languages

Cloudflare enhances the performance, security, and reliability of websites and applications through services like content delivery network (CDN) solutions and cybersecurity protections against threats such as DDoS attacks. They also offer serverless computing, allowing developers to run code without managing servers. Operating on a freemium model, Cloudflare attracts users with free services while charging for premium features. Their goal is to make the internet faster and more secure for a diverse range of clients, from individual developers to large enterprises.

Company Stage

IPO

Total Funding

$339.8M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

1%

1 year growth

2%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Rising demand for edge computing boosts Cloudflare's CDN and edge services.
  • Growing interest in zero-trust security models aligns with Cloudflare's security offerings.
  • Expansion of 5G networks enhances Cloudflare's CDN and edge services.

What critics are saying

  • Emerging CDN providers offering lower-cost solutions threaten Cloudflare's market share.
  • Decentralized web technologies challenge Cloudflare's centralized service model.
  • Data privacy regulations like GDPR impose additional compliance costs on Cloudflare.

What makes Cloudflare unique

  • Cloudflare offers a unique freemium model attracting a large user base.
  • Their serverless computing platform, Cloudflare Workers, simplifies development and reduces costs.
  • Cloudflare's global CDN enhances web performance by distributing content worldwide.

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Benefits

Competitive salaries

Take-what-you-need paid vacation policy

Comprehensive health plans and benefits

Paid maternity and paternity leave

Commuter and ride share options

Returnships