Full-Time

Senior Product Manager

Posted on 2/1/2025

Dialpad

Dialpad

1,001-5,000 employees

AI platform for customer engagement and collaboration

Enterprise Software
AI & Machine Learning

Senior, Expert

United States

Category
Product Management
Product Strategy
Product
Required Skills
Product Management
Social Media

You match the following Dialpad's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Bachelor's degree in Engineering or equivalent practical experience.
  • 8+ years of Product Management experience.
  • 5+ years of experience in enterprise level business solutions.
  • Experience with IVR, Speech IVR, and Conversational IVR tools and applications.
  • Experience with all types of communications channels (webchat, sms, messaging, social media).
  • Experience with workflow automation tools and process.
  • Experience with service creation tools.
  • Experience with voice and digital, queuing and routing.
  • Experience with omnichannel Analytics.
  • Expertise in Enterprise Communication (UCaaS).
  • Expertise in software in a SaaS environment.
Responsibilities
  • Own the roadmap for the IVR, Speech IVR, and Conversational IVR products.
  • Expand Digital Workflow tools to become the universal application building interface across channels for all experiences.
  • Work closely with Customers, Sales, Marketing, and Analysts to research and capture the latest requirements.
  • Write the requirements (PRD, Jira) to capture what engineering needs to deliver.
  • Partner with Design to come up with the best possible design for the product.
  • Prioritize the requirements based on customer needs, and portfolio strategy.
  • Partner with Engineering and QA to follow up on the implementation.
  • Run the weekly standup with the Engineering team, re-prioritize as needed.
  • Partner with Customers (via Customer Success Managers) to bring products to Beta, and capture early adopter feedback.
  • Partner with Product Marketing to launch the product.
  • Partner with Support to make sure the product can be successfully supported.

Dialpad provides an AI-powered platform that enhances customer engagement, sales, and team collaboration through features like real-time transcription, sentiment analysis, live coaching, and predictive customer satisfaction scores. The platform allows businesses to improve their interactions with customers and optimize sales processes. Dialpad stands out from competitors with its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team. The company's goal is to leverage AI to transform customer service and sales, making these processes more efficient.

Company Stage

Late Stage VC

Total Funding

$437.7M

Headquarters

San Ramon, California

Founded

2011

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-2%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Dialpad's acquisition of Surfboard enhances its workforce management capabilities.
  • Recognition as Google Cloud Technology Partner of the Year boosts Dialpad's credibility.
  • Launch of business-specific AI models provides a competitive edge in sales conversations.

What critics are saying

  • Emerging AI-driven platforms could erode Dialpad's market share.
  • Integration challenges from Surfboard acquisition may disrupt operations.
  • Rapid AI advancements could render Dialpad's offerings obsolete if not updated.

What makes Dialpad unique

  • Dialpad offers real-time transcription and sentiment analysis, enhancing customer interactions.
  • Its AI-powered platform supports sales, customer engagement, and team collaboration effectively.
  • Dialpad's continuous innovation and fast feature releases set it apart from competitors.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Phone/Internet Stipend

Gym Membership

Professional Development Budget

INACTIVE